Brian Mailhot Email & Phone Number

Woburn, Massachusetts, United States

I work with Family Dinner, a small business in Woburn, MA, that specializes in delivering custom CSA shares to customers' doors. As a Team Member, I primarily deliver shares throughout the greater Boston area. I also assist in preparing shares in our warehouse, and occasionally assist with inventory management and product pickups.

Exeter, New Hampshire, United States

Shipping, Receiving, Inventory Management

Framingham, Massachusetts, United States

Framingham, Massachusetts, United States

Framingham, Massachusetts, United States

As a Sales Specialist in the Camping Department, I maintained in-depth knowledge on all products in the camping, travel, and climbing departments of the REI in Framingham, MA so as to give customers personalized gear recommendations. I worked closely with a small team to stock shelves, maintain an accurate inventory, and organize our department's warehouse. When needed, I also worked in our warehouse, at the register, with our rentals department, and in our bike shop.

Lexington, Massachusetts, United States

As the Farm Stand Assistant, I work closely with the Farm Stand Manager to facilitate the sale of produce and value-added products at small, value-driven, non-profit community farm stand in Lexington, MA. I converse with customers, answering questions about farm policy and products and work to create a welcoming and inclusive atmosphere for all, advancing the mission of the farm. Additional daily responsibilities include: opening and closing the farm stand, setting up product displays, properly storing produce, ensuring all products meets food safety standards, as well as maintaining and cleaning the farm stand. I also occasionally work with the field crew to plant, cultivate, and harvest produce.

Waltham, Massachusetts, United States

As an Intake Coordinator, I worked closely on a team of 10 people to keep an 82-bed residential and inpatient eating disorder unit at capacity. Day to day responsibilities included fielding incoming calls, emails, and web inquiries from prospective patients, family members, clinicians, and healthcare professionals. I also explained treatment options and our admission process to callers, screened prospective clients to determine appropriateness for treatment, and scheduled initial evaluations. I recorded patient demographics in Salesforce and Tier, creating an accurate database for our clinical staff and billing team. I was responsible for helping to maintain our waitlist, notifying prospective patients as beds become available. A few times a week, I coordinated a new patient's admission to treatment, ensuring all relevant administrative and clinical staff was up to speed and that the patient's documents and records were in order.

Manchester, New Hampshire, United States (Remote)

I worked as part of a large team of counselors that maintained an admission pipeline of over 8,000 students with the goal of maximizing new enrollment for each of the 6 terms per year. My job was to guide prospective and incoming SNHU students through the admission process, from initial inquiry to enrollment in first-term classes. Along the way, I processed applications over the phone, assisted students as they submitted admission documents, secured program funding, and enroll in courses, maintaining my own pipeline of between 40 and 80 students. Once my students registered, I worked alongside their academic advisor to ensure they were prepared for success in college courses and had realistic expectations about workload and course format. I fielded inbound calls and emails, answered questions questions about the university and admission process, and recorded these conversations in Salesforce, ensuring student records are accurate and up to date.Initially on a 90-day contract through OfficeTeam (Staffing Agency) from July–October 2020. Hired permanently in September 2020.

Chestnut Hill, Massachusetts

During my senior year at BC, I worked as a teaching assistant for a section of Perspectives on Western Culture, an introductory survey course on Western philosophy and Christian theology. This job required me to master the course material, which included a breadth of philosophical, theological, and biblical texts. I attended all classes, held regular office hours and periodic review sessions, and fielded questions about material and course policy. Additional responsibilities included proctoring exams, reading papers, and grading assessments.

Chestnut Hill, Massachusetts

As an Office Assistant, I assisted a professional staff member in various administrative tasks, such as scanning budget paperwork, making copies, and managing spreadsheets. Over the semester, I complied responses and analyzed trends from 2 different surveys of students and prepared the data for future inclusion in a report.

Chestnut Hill, Massachusetts

As a student housing coordinator, I oversaw and coordinated the logistics associated with summer on-campus housing for roughly 800 students. Along with one co-coordinator, I managed a heavily trafficked shared email account and corresponded with students to clarify particular needs and expectations regarding summer housing. Much of my work involved processing inquires and addressing concerns related to all aspects of student housing, ranging from roommate issues to facilities concerns. This work drew upon my previous work with the Office of Residential Life as a Prep Crew Coordinator and Resident Assistant and required me to work closely with a team of student coordinators and professional staff.

Chestnut Hill, Massachusetts

My primary responsibility as an RA was to introduce first-year students to BC and guide them through their first year, assisting them as needed. This required me to get to know my 28 residents on a personal level over the course of the first semester, check in on them frequently, and engage them in conversation about their lives. I made a concerted effort to be present on my floor, responding promptly to messages and keeping my door open whenever I was around so as to establish myself as a conversation partner for my residents. My goal was always to prompt my residents to think more carefully and intentionally about their lives, how they treat the people around them, and how they view the world. The formal requirements of this role included weekly attendance at staff meetings, being on-call for approximately ~575 residents overnight once or twice per week, weekly check-ins with my direct superiors, the creation of educational bulletin boards, and consistent communication with residents and supervisors via email and text message.

Chestnut Hill, Massachusetts

During the Summer of 2018, I, along with a co-coordinator, led a team of approximately 15 people tasked with the management and distribution of Boston College's linen supply, which contained over 11,000 pieces. As a coordinator, I collaborated with a team of student coordinators and professional staff to define high-level tasks necessary to run summer operations for the Office of Residential Life. Along with my co-coordinator, I was responsible for ensuring that guest rooms in residence halls were prepared appropriately. To this end, my co-coordinator and I would meet after hours, formulate a plan for the next day, communicate it with the crew the following morning, and then facilitate its execution. Moreover, we troubleshooted a myriad of logistical, staffing, and inventory problems on a daily basis.

Manchester, New Hampshire

During the summer of 2017, I worked as a writer for Live Free and Start, a non-profit that sought to promote and connect high-tech startups through New Hampshire and incubate its nascent high-tech ecosystem. In my role, I reached out to entrepreneurs and developers to schedule interviews. After conducting an interview, I wrote a short profile that outlined the history of the interviewee's company as well as the business philosophy that underpinned its success. Ultimately, the goal of the project was to document the current state of the industry so as to connect newcomers to the network of companies and services that exists throughout New Hampshire.

Bedford, New Hampshire, United States

- Took orders; prepared and served beverages, pastries, and sandwiches- Maintained and cleaned the store; stocked product and supplies- Closed the store 1–2x/week- Interacted with customers and worked with co-workers to ensure the store ran smoothly