Brian Maker Email & Phone Number

Fair Oaks, Ca, Us

United States

Cold and warm outreach to new and existing clients. Scheduling and and implementing media and marketing content. Providing world class service to both Buyer and Seller clients. This is accomplished through open communication, strong negotiation, and knowledge of markets. Consistently checking analytic data to prove the concept of engagement and business growth. Working with brand partners to strategize on providing a full service client experience. Consistently learning of industry changes and trends to stay ahead of the change curve. Reconnecting with past clients to build strong relationships and referral business.

Rancho Cordova, California, United States

Lead the training and development of proprietary technology tools. Develop strategies and systems for real estate professionals to compete in a digital real estate age. Manage the Enhance digital marketing solution as a paid for service to cover real real estate agents Digital and Targeted marketing. Support Central selection services with recruiting of high caliber new agents. This is done through managing vision and purpose of the companies value propositions and highlighting key aspects of the brand. Maintain ongoing relationships with agents and office managers with weekly zoom calls to coach on the company tech suite and implementation for results. Coach agents on the strategies that help produce stronger sphere interactions, tools and strategy of digital marketing and increasing online presence, and better educating on a multitouch approach to customer focus and lead conversions.

Sacramento, California, United States

At Home

Leading an at home team of technicians who’s responsibility is to ensure customers get the customer service they have come to expect from or brand. I manage a team who makes calls to customers before they make it to the store to ensure they are equipped and educated on the process and that their experience is a good one. I ensure the team upholds our high standards of technical service through shadowing and coaching. Monitor daily performance metrics and company goals to corse correct behaviors through teaching and coaching. Initial triage of technical issues with products to help innessessary visits to the store and increase in person Genius Bar availability. Partnering with leadership and strategizing to open up as much access to our customer who have come to the stores for help. Daily Planning, scheduling and delegating out call cues through process management. Crafting a learning, and goal oriented environment with the team that builds development skills and strengths the brand.

Roseville, California

As a leader at Apple I support the employee experience through coaching, side by side shadowing and feedback, helping teams manage and measure success through stretch goals, and educate around developmental behaviors through Lominger Competencies and feedback. As a Lead Genius I manage the fast paced time sensitive experience of the Genius Bar day to day operations by monitoring employee metric tools. Create a team goal driven environment where employees want to support each other and succeed as a team with celebrating our success and alerting the team to opportunities. Plan, supervise, and implement onboarding and ongoing training strategies. Coach technicians through difficult repairs to build technical functional skills and ensure we continue to offer a exceptional on time service. Facilitate teams meetings and inform around company directives and priorities. Attend monthly leadership meetings and company directive calls to share vision and purpose to our team. Implement innovative ways to address daily workflows and foster a culture of curiosity with the team to try and find ways to make their experience better.As A Phase 5 lead learn trainer I support with the onboarding of 2 week market Core facilitation’s. This positions is responsible for the scheduling, planning, facilitating, coaching, content, and security of our employees first impression and experience with Apple.

At Home

Supporting inbound calls for technical support for iphone, iPad, and Mac’s. Troubleshooting complex technical issues in a timely manor using troubleshooting guides and pulling from experience as an in store technician. Upholding brand standards of excellence in customer service creating promoters from tough interactions using Lominger competencies. Driving to improve customer satisfaction ratings and helping customers feel value through complex interactions. Managing and measuring work by staying aware of my CSAT% ratings. Constantly connecting with leadership to as for feedback on how I can improve and help the team.

Sacramento, California Area

Crafting the employee experience in partnership with leadership. Top producer last 2 years, facilitating business briefings and maintaining business customer relationships, fulfilling tech refresh and deployment PO’s. Mentoring and Coaching a team of 100+. Self Development Coach and enthusiast.

Sacramento North Valley Mt1

Facilitating onboarding, planning and facilitation of training in a classroom setting and in-store hands on training. Carrying the vision of Apple & helping new employees understand Apples vision and purpose. Teaching customer service skills and technical knowledge. The class size varried from 6 to 18 lasting 13 days. Role consisted of lead learning out, feedback, coaching, planning, innovating the learning objectives to fit the learning style of the group.

Arden Fair

Facilitated training, facilitated business briefings with higher level business accounts, mentoring specialists, one of top producers in sales 2 years.

Roseville, California

Sales And Solutions Specialists.Learning App enthusiast which lead to In Store Trainer Experience And Expert

Lead a team of real estate agents. Managed a team of data entry specialists.Managed construction crews. Facilitated evictions and relocation negotiations.

Emergency Medical Technology/Technician (Emt Paramedic)

EMT

Peace Officer Standard And Training, Pass

P.O.S.T certification

Offshore Sailing Certification