Carry out daily reconciliation of all stock items and declaration of any exceptions.Maintain accurate and easily accessible information on products and services.Brief customers on products and services.Up-sale and cross-sell products during contact with the customers.Receive and address customer queries and complaints promptly.Where necessary escalate the problem for resolution.Ensure daily banking of cash sales to ensure timely resolution to give feedback.Participate in projects as assigned by the business.Participate in team activities including meetings, tests, then seek or share knowledge with colleagues, including customer feedback, processes and systems.Achieve sales and revenue targets on monthly basis

Involved scanning and uploading documents into systems such as Document Management System and Enterprise Resource Planning.