- Collaboration with stakeholders such as internal staff, customers, technicians, vendors and suppliers.- Install and configuration support for IPPBX, Servers, Cloud Migration, Computer systems, Applications and Networks-Monitoring and maintaning devices-Troubleshooting system and network problems and diagnosing and solving hardware/software faults-Providing support, including procedural documentation and relevant reports-Gaining an in depth understanding of the software and equipment the company uses-Setting up new user accounts and profiles-Logging employee queries-Analysing call logs to spot trends and underlying issues-Testing and evaluating new technology-Work with employees who have technical issues such as viruses or email issues-Familiar with remote desktop applications and helpdesk applications