Brian Marroquin Email & Phone Number

United States

United States

Los Angeles County, California, United States

• Scheduled weekly virtual meetings and presented to C-level executives to discuss key performance indicators for important clients and developed action plans to improve the client’s experience with the company’s services • Monitored 2 product development projects from strategy to completion for a client in which increased revenue for the company by adding 300 new test orders to their account• Partnered closely across the lab, engineering, sales, and client services teams to build and… Show more • Scheduled weekly virtual meetings and presented to C-level executives to discuss key performance indicators for important clients and developed action plans to improve the client’s experience with the company’s services • Monitored 2 product development projects from strategy to completion for a client in which increased revenue for the company by adding 300 new test orders to their account• Partnered closely across the lab, engineering, sales, and client services teams to build and execute effective client onboarding procedures with the company’s client portal software and ensure a positive client experience• Compiled and analyzed 6,000 diagnostic tests in Google Sheets weekly for the Quality Management team, prepared client reports, and delivered data insights to stakeholders • Oversaw 20 investigations for quality failures and worked with various departments to implement and fully document appropriate corrective actions to address customer concerns and improve customer satisfaction Show less

Los Angeles County, California, United States

• Provided daily product support through email, live chat, and phone calls in a high-volume call center to patients, physicians, and genetic counselors• Managed several client accounts, entered their test orders, and collaborated with several departments to meet a strict test result deadline of 95% on-time deliveries• Maintained and built a network of over 100 healthcare professionals with Fulgent CRM• Streamlined new client onboarding for Genetics and Covid accounts through… Show more • Provided daily product support through email, live chat, and phone calls in a high-volume call center to patients, physicians, and genetic counselors• Managed several client accounts, entered their test orders, and collaborated with several departments to meet a strict test result deadline of 95% on-time deliveries• Maintained and built a network of over 100 healthcare professionals with Fulgent CRM• Streamlined new client onboarding for Genetics and Covid accounts through continuous product support and increased customer retention by 90% Show less

Los Angeles County, California, United States

• Handled medical specimens in liquid nitrogen at appropriate cryogenic temperatures and adhere to the Standard Operating Procedures (SOP)• Processed shipping requests to include packaged specimens, generated shipping documents/labels, coordinated shipping couriers, and troubleshot delivery problems• Monitored and maintained cryogenic storage equipment and environmental monitoring systems

Merced, California Area

• Created college plans for 6 students, informed them on campus resources, and served as a point of contact to their questions • Scheduled meetings, reported monthly logs, and tracked student’s semester progress at the university• Assisted 2 Program coordinators with tracking data to improve the program’s effort to ensure student retention in college

Merced, California, United States

• Educated students and staff of library resources and products• Assisted students with retrieving research articles from the library’s internal database• Tracked and fixed over 100 broken website links from the library’s database using Excel • Organized large quantities of books and other library materials daily