· Support for 80 users in a 15 , 000 sqft office building, plus a remote site of 5 users and a DR facility· Bilingual onsite desktop engineer, technical support, help desk and infrastructure projects· Desktop imagining and deployment· Software packaging (Bloomberg, Thomson Reuters)· Networking support with Cisco, Juniper and Fortinet· MPLS and VPN renewal and implementation· IP Telephony· Generate Tickets for each incident Raised.· Assist users to unlock their… Show more · Support for 80 users in a 15 , 000 sqft office building, plus a remote site of 5 users and a DR facility· Bilingual onsite desktop engineer, technical support, help desk and infrastructure projects· Desktop imagining and deployment· Software packaging (Bloomberg, Thomson Reuters)· Networking support with Cisco, Juniper and Fortinet· MPLS and VPN renewal and implementation· IP Telephony· Generate Tickets for each incident Raised.· Assist users to unlock their DUO Accounts· Installation of new applications· Repair Software or Hardware failures· Windows imaging capture toolsExecute plans and implement technical infrastructure projects to refresh supported systems.Coordinate with computer specialists to resolve technical problems.Execute document and maintain desktop security standards as per IT security policies. Show less

Support users around the world from KPMG sitesBilingual technical support help deskSoftware packagingIP TelephonyGenerate Tickets for each incident Raised.Unlock Windows accounts for usersAssist users to unlock their RSA token AccountsInstallation of new applicationsRepair SoftwareBomgar remote toolsExecute, document and maintain desktop security standards as per IT security policies

· Support for 75 users in a 15 , 000 sqft office building, plus a remote site of 8 users and a DR facility· Bilingual onsite desktop engineer, technical support and help desk· Post COVID model changed to eight user’s onsite and 67 remote support· Also activate DR site· Desktop imagining· Software packaging (Bloomberg, Thomson Reuters)· IP Telephony· Generate Tickets for each incident Raised.· Unlock Windows accounts for users· Assist users to unlock their RSA… Show more · Support for 75 users in a 15 , 000 sqft office building, plus a remote site of 8 users and a DR facility· Bilingual onsite desktop engineer, technical support and help desk· Post COVID model changed to eight user’s onsite and 67 remote support· Also activate DR site· Desktop imagining· Software packaging (Bloomberg, Thomson Reuters)· IP Telephony· Generate Tickets for each incident Raised.· Unlock Windows accounts for users· Assist users to unlock their RSA token Accounts· Assist users to unlock their DUO Accounts· Installation of new applications· Repair Software or Hardware failures· VNC or RDP remote tools· Symantec Ghost imaging capture toolsPrepare, maintain and uphold logging and reporting procedures and monitor desktop operations.Coordinate with computer specialists to resolve technical problems. Show less