Provided support to over 500 employees using Windows and Mac; Maintained and supported the following: OS Images in WDS; WAIK; Deploystudio; Exchangeaccounts; Active Directory; Server 2003, 2008; Cisco 802.1x PEAP authentication; Managed 25 node wireless network using Cisco WCS; Responsible for Sophos install, including configuration, migrating users, and management using SEC;Configuration and support of Gateway Ticketing Systems POS;Implemented WebHelpDesk ticketing system;Negotiated better pricing with Dell;

Performed in-home service calls including repair and training;Informed customers of benefits of more advanced service options, resulting in increased sales;Updated and reprogrammed “Geek Squad PE” CD for use in store;Tasks included data recovery on corrupt hard drives and CDs, increasing computer performance,removal of spyware/viruses and more;

Managed DevTrak data base to reduce duplicate entries;Tested software for bugs, exploits, usability, and legality;Troubleshot and tracked errors using Microsoft Office suite and DevTrak;Responsible for running test suites, regression tests, and verify fixes;