Managed cross functionality of Building Teams, leading security, building repair, and furnishing.• Trained employees on additional job positions to always maintain coverage of roles.• Provided leadership to 200+ employees and 16 managers through coaching, feedback, andperformance management.• Direct day-to-day operations to provide safe, and enjoyable workplace experience.• Formed and sustained strategic relationships with guests, Players, and Vendors• Managed $250,00+ weekly inventory and ordering of Liquor, Beer, & wine, Food, building repair parts.• Gross sales of $47.5M annually

Recruited and hired qualified candidates to fill open positions. Trained employees on additional job positions to maintain coverage of roles at alltimes. Provided leadership to 200+ employees through coaching, feedback, and performancemanagement. Directed all day-to-day operations to provide a safe and enjoyable guest experience. Formed and sustained strategic relationships with guests.

-Cross-platform multi-departmental coordination and command ops for Emergency Response programs. -Multi-disciplinary contractor coordination -FEMA coordination-Experience delivering information and training to all levels of the organization including executives.-Experience using Incident Command Systems, Standardized Emergency Management Systems-Experience in Security Communications Center Operations-State and Federal training in Emergency Management & Emergency Management Coordination-Technical writing capabilities.

- Managed Guest check-in’s, providing impeccable hospitality and service. - Responding to in room guest requests. - Addressing in-house guest concerns.

- Oversee all touch points on the Guest’s experience from the lobby, through the hand off, to the Food and Beverage Department at each bay.- Manage retail and golf operations; inventory of golf equipment, retail, office supplies, and marketing materials.- Managed and developed the director of instruction and lead instructor.- Lead retail team to a victory on a national Black Clover sales contest - Within a six month span grown retail sales revenue by 75% year over year. - Oversaw all Leagues, Tournaments, TopGolf U and lessons programs.- Managed and developed a team of four Hospitality Managers, trained three Golf Services Managers in training.

-Lead a team of twelve Marketing Champions, executing multiple marketing events on a daily basis. -Marketing activation strategies innovation -Successful execution by marketing champions of two thousand two hundred & nineteen gorilla marketing activation events. -Multi-Market Marketing Management -Executing six hundred and eighty three successful marketing events in five years.-Lead eighty six internal marketing training events, training new marketing champions and specialists.-Twenty six successful annual partnership program activation roll outs.

- Worked closely with facilities and training to ensure safety standards were upheld.- Supported inventory/cost control and mitigation programs at venue level to enhanced profit by reducing waste and avoiding loss- Created and developed a shift lead program within the support team of twelve at the venue level, 90% went on to higher positions- Ordered and maintained all stock on paper goods and radios for venue

- Managed golf services schedule, training and on-going development- Performed daily retail setup and audits to ensure all merchandise directives are met- Ensured all equipment was in good repair and safe to use- Trained sixteen on-boarding managers in training and twelve manager training teams

- Ensured all guests within my section and Tee-line had the best experience possible- Managed all food and beverage ordering and follow up for each of my guests- Served privet event functions and cocktail service

- Participated in a eight person training team as part of a new venue opening- Trained over four hundred front of house associates - Trained a team of seventeen in concierge and hostess systems

- Daily club inventory and quality checks on club structural integrity - Troubleshoot technology issues, during high volume shifts while balancing delegation of leadership - Monitored labor usage and worked with manger on duty to add or cut as needed- Ensured all safety demonstrations took place for all guests: over seven hundred thousand guests annually- Managed floor coverage during personnel breaks and lunches

- Organized and coordinated two hundred and three Executive meetings, thirty seven change of command ceremonies, three banquets- Deployed to Afghanistan supporting the housing, transportation, and working meals for twenty seven congressional delegations, fourteen heads of state, ninety six general officers from various coalition countries- Maintained government credit card for division command section, ordering office supplies deployment gear, guest gifts - Inventoried and maintained sensitive government equipment; trucks, radios, computers, printers, firearms, munitions

- Trained and maintained all safety standards on motor vehicle operators with in the battalion - Preformed preventative maintenance checks and services on all assigned vehicles, dispatching each vehicle as needed- Deployed to Iraq; transporting troops, ammunition, food and water

- Maintained stock levels on more than five thousand SKU’s - Preformed weekly checks on out of stock replenishments- Ensured all customers needs were meet, orders placed, and installs set for appointment - Preformed monthly how to clinics on home improvement projects

- Checked on all open orders for overnight printing, worked to complete all open orders- Chemically cleaned all used screens to reduce cost on the company