Brian Mayne Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Tempe, Arizona, United States

Leading a team of Managers and Team Leads to drive exceptional customer experiences.Own and drive staffing model analysis, lead capacity-related discussions, and partner with Workforce Management.Initiate regular communication with executive stakeholders to discuss business performance, articulate the potential risks to customer satisfaction resulting from.

Tempe, Arizona, United States

Responsible for driving consistency across team leaders through strategic planning and execution, collaboration with Quality Assurance, and mentoring and developing direct reportsOversight of the Executive Resolution team driving customer satisfaction through various platforms; BBB, Digital Communication, Social Media platforms, and C-suite.

Tempe, Arizona, United States

Coach and develop Customer Advocates to provide exceptional customer experiences.Served as a Subject Matter Expert in complex customer situations.Resolving escalated customer situations over the phone to turn experiences around.Responsible for all Out-of-Market purchases and finding 3rd party transportation.

Scottsdale, Arizona, United States

Overall store management, supervision and policy implementation for 10-15 employees. Drive Sales through inventory management using profit margins and inventory levels. Employee staffing front store and pharmacy staff, on-boarding training, and development. Drive store execution and performance while building consumer loyalty to CVS/pharmacy through a.

Kansas City, Missouri Area

• Provide dedicated support to customers in order to ensure that the users of SERFF, OPTins and SBS applications are able to leverage functionality in an efficient and effective manner.
• Support users in production by responding to phone and e-mail customer inquiries in a timely manner.
• Resolves issues related to basic web browser and PC configuration settings, documented system issues, and basic user education questions, with assistance and guidance as needed. Escalate advanced issues as appropriate.
• Assist in testing of supported applications for releases and hardware or software upgrades or changes. Provides detailed documentation of results as appropriate and with guidance.

Kansas City, Missouri Area

• Technical Help Desk supporting three different data based applications.
• Instructing and educating users on the basic uses of the applications to complex workarounds.
• Effectively handle all customer issues within a timely and efficient manner.
• Perform testing in BETA and Production environments to ensure proper function of software applications.
• Team player that manages multiple task and changing priorities.

Lenexa, Kansas

• Carry out all opening and closing procedures in the absence of management.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively handle all customer relation issues in accordance with company policy and promote a positive shopping experience to over 200 CVS customers daily.
• Execute and document: cash/check pulls, deposits, returned check payments, check verification, refunds, voids, discounts, cashier verifications and signing crew members on/off.
• Order regular merchandise, maintaining accurate inventory levels through the use of Telxon machine.

Wichita, Kansas

• Provided customer service to Consumers and Store personnel by identifying and resolving concerns, answering questions, locating product and responding to assistance requests.
• Maintained product in store racks, shelves, displays, and coolers by identifying replenishment needs; transporting product between backroom and display floor with manual equipment.
• Sustained over 100 SKU’s per store, replenishing, facing, and rotating product; building, changing, and taking down product displays; maintaining product signage; cleaning product space; and securing damaged or.
• Controlled areas of responsibility in designated accounts by communicating status and concerns to Store and Company personnel; identifying and reporting unsafe working conditions; attending and completing Company.

Bachelor Of Business Administration (B.B.A.), Marketing

Associate'S Degree

Activities and Societies: Cross Country and Track