Achieve Customer Service Training and Accreditation targets of 90% within agreed timelines.Attain TEA (Training, Education and Awareness) Status of 90% within agreed timelines.Develop a robust franchisee training curriculum and oversee its full implementation.Create and implement practical training programs for new and existing franchisees and staff.Provide high-impact training programs based on macro needs analysis for existing franchisees.Streamline and package all in-house training curriculum processes.Conduct advanced Back of House (BOH) & Front of House (FOH) training workshops.Deliver customer service workshops.Conduct advanced Train-the-Trainer workshops.Source and license external training interventions for Famous Brands Botswana (Retail Group).Maintain and develop various training materials including Operations Manuals, Recipe Manuals, and more.

• Excellent Service Delivery in line with brand expectations• Ensure Effective Communication with immediate supervisor. Channels of communication should always be open.• Ensure repairs & maintenance costs do not exceed the set budget monthly and for the FY• Monthly Store Mystery: Shopper results are 90% and above. There is evidence of result improvement.• Customer Complaints: are resolved within 24 hrs and plans are in place ensure a non-repeat of the same issues• Customer Service: • Order made and delivered to customers within brand agreed times, quality products to customers, customer’s satisfaction is key in the store.• Evaluations Action Plans: are followed and addressed fully without any deviations.• Evaluation Results: Minimum mark should be 90%.• The team is coached and mentored; proof Is available to support.• Ensures that Daily, Weekly, Monthly and Ad Hoc reports are submitted within the set timelines.• Monthly staff general and green area meetings are conducted, and action plan list is drawn to address issues of concern.• Checklists are completed with action plan meant to address issues picked up.• Team Leader: Lead the team by example and ensure the team adhere to the prescripts of the brand all the time.• Effective Timetables: BOH, Rider, FOH and Management timetables are drawn• Business Planning: Prep Sheets, Dough Sheets, bike status sheets, temp control sheets and overrun sheets are effectively drawn and completed• Stock Management: The team counts, enters stock counted, receive and purchase stock. • Staff Control: Team member effectively control, lead and monitor staff. • Store Cleanliness: Hygiene standards are kept all the time. • Fosters Employee relations, team leadership, and staff discipline. • Cash Management: Banking, cash-up and petty-cash recon done.

1. Responsible for overall operation of the restaurant2. Purchases food and stock3. Make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards.4. Make sure that company is represented correctly and that the company's standards are upheld.Set daily and weekly cleaning schedules for the kitchen and front of house5. Lead F&B team by attracting, recruiting, training and appraising talented personnel6. Keep tabs on food cost, waste and employee hours7. Optimize profit for the company 8. Create the best dining experience possible for customers

1. Maintains close, professional and effective links with all external contractors/suppliers to ensure that they deliver to mutually accepted agreements and highest quality levels.2. Manages production planning, forecasting, purchasing and stock control.3. Manages and supervise the food & beverage staff to ensure maximum utilization of the manpower allocated.4. Manages the restaurant operations on a day to day basis to assure optimum performance and continual improvement in all areas.5. Coordinates, directs and manages staff and daily restaurant operations to achieve profitability, patron’s satisfaction and efficiency.6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.7. Develops cross-training opportunities throughout the restaurant.8. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.9. Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements10. Supports the entire Food & Beverage operation including supervising other areas if necessary, handling special projects and running promotions11. Oversees correct receipt, storage and handling of food and beverage products to ensure quality and freshness at all times

1. Manage all F&B day-to-day operations within budgeted guidelines and to the highest standards2. Preserve excellent levels of internal and external customer service3. Design exceptional menus, purchase goods and continuously make necessary improvements4. Identify customers needs and respond proactively to all of their concerns5. Lead F&B team by attracting, recruiting, training and appraising talented personnel6. Establish targets, schedules, policies and procedures7. Comply with all health and safety regulations8. Report on management regarding sales results and productivity9. Set daily and weekly cleaning schedules for the kitchen and scullery staff10. Adding, updating products on the system (Pilot software). 11. Purchasing, receiving stock and doing weekly and monthly stock counts.12. Capturing invoices on Pilot software13. Helping in other areas of the restaurant (Grill, pizza, Bar and/ FOH) when circumstances dictate.14. Instills compliance to brand standards and all health and safety regulations15. Administration: daily sales, daily discounts & voids, petty cash report and checking previous day cashup.16. Daily operations: follow up on out of stock (bar & kitchen), schedule supplier meetings.

Business activities:• Taking responsibility for the business performance of the restaurant.• Analyzing and planning restaurant sales levels and profitability.• Organizing marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Creating and executing plans for department sales, profit and staff development.• Setting budgets and/or agreeing them with senior management.• Planning and coordinating menus.Front-of-house:• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company's uniform standards.• Meeting and greeting customers and organizing table reservations.• Advising customers on menu and wine choice.• Recruiting, training and motivating staff.• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.Housekeeping:• Maintaining high standards of quality control, hygiene, and health and safety.• Checking stock levels and ordering supplies.• Preparing cash drawers and providing petty cash as required.• Helping in any area of the restaurant when circumstances dictate.

As an IT Technician & Software Specialist freelancer i provide technical support, advice and assistance to consumers and businesses with technical, hardware and software system problems. Generally i deal directly with end users and i effectively communicate answers in a way they can understand.Duties/Responsibilities:1. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.2. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.3. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.4. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.5. Consult with staff, users, and management to establish requirements for new systems or modifications.6. Develop training materials and procedures, and/or train users in the proper use of hardware and software.7. Prepare evaluations of software or hardware, and recommend improvements or upgrades.8. Write and test software as per specifications and designs. 9. Apply analytical and problem solving skills to verify product through testing. 10. Review and adhere to quality system documentation and company policies.

DUTIES AND RESPONSIBILITIES:• Greets guests and presents them with the menu.• Informs guests about the special items for the day and menu changes if any.• Suggest food and beverages to the guest and also try to upsell.• Take food and beverage orders from the guest.• Obtaining revenues, issuing receipts, accepting payments, returning the change. • Performing basic cleaning tasks as needed or directed by supervisor. • Filling in for absent staff as needed• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.• Communicate to the guest and provide assistance with their queries.• Co-ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.• Server food and beverage to the guest as per the course of order.• Observes guests and ensure their satisfaction with the food and service.• Promptly respond to guest with any additional request.• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering • Desserts and drinks, removing courses, replenishing utensils, refilling glasses. • Prepare mixed drinks for service to customers table. • Properly open and pour wine at the tableside. • Adhere to grooming and appearance standards consistently. • Understands and can communicate products and services available at the resort.• Help other areas of the restaurant such as answering telephones and completing financial transactions.• Print closing report and drop the cash with the front office / accounts department.• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.• Close the shift on the POS termial.

To ensure the smooth running of the computer systems throughout the college, enabling teaching staff to operate at optimum efficiency in the delivery of Information Technology studies and Administrations functions to operate effectively. Advise on the development and maintenance of all computer systems ensuring that the current systems answer the needs and operate effectively. Keep abreast of new technology, advising and recommending as required. Duties/Responsibilities1. Ensures the smooth running of the Curriculum and Administration Networks, providing technical advice to the Office Manager. Ensuring that all faults and problems are quickly rectified and the school’s virus protection system is adhered to.2. Provide Internet Access through the College’s web server/s and ensures that all staff and pupil access to the Internet is timely and appropriate. 3. Installs and configures all new computer hardware to ensure that it operates to maximum potential.4. Ensures that equipment is maintained and repaired as necessary5. Instils the adherence of ICT policies, procedures and standards.6. Effectively execute ICT projects7. Unlocking AD accounts

My responsibilities include:1. Creating and maintaining user accounts 2. Ensures that the integrity of client information is maintained in the database systems.3. Installing hardware and software systems4. Maintaining or repairing equipment as per maintenance plan.5. Troubleshooting a variety of computer issues (hardware, software, printer & network issues)6. Setting up computer security measures7. Offering technical support on-site or via phone or email8. Recording problems and solutions for future reference9. Training outlet staff on new systems or software application10. Install, test and update computer equipment (computers, servers, peripherals, programs and software)11. Ensure the maintenance, administration and security of hardware12. Write procedures and various technical documents13. Provide user support for the initial training on equipment and software

1. Provide on time accurate ICT solutions for staff. Ensure that system hardware, operating systems, software systems are functioning at all times. 2. Installs software, configures, troubleshoots and maintain systems hardware. 3. Trains and supports end users on various computer applications.4. Instills the adherence of ICT policies, procedures and standards.5. Liaise with the procurement department for Hardware and software