Brian Mccain Email & Phone Number

Draper, Utah, United States

• Supervise 10 funding analysts and clerks and manage dealer relationships.• Improved document turnaround times by over 30%.• Initiated procedure improvements that increased overall team production by over 20% and eliminated quality infractions by over 10%.• Develop updated policies and procedures and rolled out quality metrics.

Pleasant Grove, Ut

• Partnered with management in recruitment efforts to identify potential leaders.• Consistently achieve superior levels of student retention and satisfaction.• Instructor Supervisor that oversees 9-10 instructors, including instructor performance evaluations and assist in the development of team leaders.• Facilitate fast-paced online learning environment.

American Fork, Ut

• Increased FTE by over 30% in 2018 while improving retention rate by 31%.• Developed and initiated new hire quality evaluation process and updated recruiting workflow.• Manage outreach and recruiting strategy. • Perform full cycle recruiting from pre-screening to offer.

Draper, Ut

• Oversee US recruitment team and the development of recruiting strategies.• Increased FTE headcount for exempt and non-exempt staff by 33% in one year while improving retention rate by over 40%.• Rolled out new recruitment strategy including psychometric testing, video interview, and new part-time shift.• Conduct full-cycle recruiting including prescreening, interviewing, offer preparation and on-boarding.• Write job advertisements, increased application volumes by over 300%.

Beaverton, Oregon

• Managed recruiting efforts in new hire process.• Volunteered and performed employee professional development sessions as a subject matter expert including resume reviews and mock interviews.• Achieved gains in operation production and quality of over 20%.• Supervised annual compensation and employee corrective action.

Tempe, Az

• Directed Recruiting and Training Department, managed team of over 40 employees with exempt and non-exempt staff.• Helped department more than double in size from 75 FTE to 170 FTE in one year, including entry level and management positions.• Increased department retention rates by over 25% and achieved individual retention rate of 90%.• Led effort to redesign and develop new quality standards resulting in an increase of approximately 50% in quality scoring consistencies. • Provided support for Human Resources activities including compensation and benefits, corrective action, other recruiting efforts, and confidential consultation.

Tempe, Az

• New hire trainer; provided in class instruction and developed training material.• Assisted management of 10-15 agents; provided quality coaching and scoring.

Tempe, Az

• Member of Senior Support Group; answered employee inquiries, trained group members, resolved escalated issues, and tracked department trends.

Master, Business Administration

Bachelor, Spanish