Managing quality assurance programs, supervising, hiring, and training other employees, monitoring existing processes and analyzing their effectiveness; and creating strategies to improve productivity and efficiency.

Presents the hospital's patient rights philosophy to patients by visiting with them; introducing them to the patient right's brochure; confirming their understanding of who to contact with questions or concerns.Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.Documents complaints by listening to patient and patient family complaints; documenting details; determining what resolution is sought.Resolves complaints by listening to patients and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following-up on outcomes.Alerts legal department and administrator by documenting unresolved complaints and potential legal actions.Maintains patient and family confidence by keeping complaint information confidential.Improves quality results by studying, evaluating, and re-designing patient complaint processes; implementing changes.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commsion standards.Enhances patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

The Infantry are amphibious warriors of who provide versatility in chaotic and uncertain conditions of crisis and conflict. They employ a variety of weapons and systems. Through communications links, supporting arms, (artillery, naval gunfire, and close air support; sea-based) the USMC Infantry are capable of combat onto vital littorals in any climate or place, day or night, against opposing forces. The Infantry are capable of projecting a full spectrum of combat, including NBC; using maneuver warfare to locate, close with, and destroy the enemy by fire and maneuvering either on foot or mounted on trucks, assault vehicles, assault craft, or vertical assault aircraft. The USMC infantry MOS's are able to secure and defend self and vital terrain by repelling the enemy's assault by fire, maneuver, and close combat. They are cultivated in a leadership continuum that develops the basic warrior through experience and coaching into a fully qualified non-commissioned officer and staff non-commissioned officer. A combat leader of Marines trains and directs the actions of Marines in teams, sections, squads, and platoons, while coordinating with higher and adjacent units and supporting units.

Tasked with leading, training and motivating Marines in both field and garrison environments, while maintaining accountability of personnel, equipment and weapons valued over $500,000. Recorded data in order to take a proactive approach on defeating terrorism and crime in a hostile environment. Managed concurrent projects and served as primary liaison between multiple units and various internal and external groups to ensure clarity of goals, optimal communication, quality performance and adherence to deadlines.

Led recruiting calls with team members to establish sales and service member retention goals.Achieved 110% of goal during the first year as lead recruiter. Created anddirected team training and development programs. Received extensive training, both classroom and practical application, in negotiation techniques, conflict resolution and time management.

Conducted highly detailed reference and background checks on all job applicants. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Created new employee self-evaluation forms that focused on quantifying performance metrics, core competencies and personnel development. Constructed social network utilization plan to find qualified candidates. Led focus groups that resulted in the creation of a new program to attract individuals with specific high value job skills.

Tasked with leading a group 12 Marines, trained and mentored Marines in both field and garrison environments, while maintaining accountability of personnel, and equipment in the excess of $100,000. Mentored junior enlisted Marines to become small unit leaders through extensive training. Deployed to Afghanistan in 2003 as a Squad leader, and led these Marines on multiple successful combat operations in Kunar Province.