• Windows OS, XP, 7, 8, 8.1, 10, Server 2003, Server 2008 R2• Some familiarity with OSX Mavericks, Yosemite, and Red Hat• Microsoft RDP, Remote Assistance, Symantec PC Anywhere, ARD• Office suite 2000 thru 2013 Mac office 11• Cisco VPN, Cisco call manager, AS400• Support for over 2000 users locally across 9 buildings and domestic/global support when needed 24/7• Running theater equipment for 400 person theater

• Provided phone support for all of Oakley USA and its subsidiaries as well as all retail stores • Handled the after-hours phone support for all Oakley and subsidiaries as well as retail stores • Moved on from providing phone support to L1 Lead, handling all incoming IT requests and reassigning request to appropriate groups or technicians. • AD, account creation, GPO management and creation• Documented all new processes and pushed updates out to team members. • Managed the call center via Cisco Call Agent application and Remedy ticketing software. • Worked with LAN and WAN teams to restructure Oakley network environment including rewiring the network closets. • Took the lead in handling all virus infections of servers, laptops and desktops, companywide, including implementing improved processes to handle incoming virus alerts.

• Support 500 users PC & MAC and audio and video issues• Worked with vendors providing replacement or services for our various computer hardware needs• Participated and executed Office 2007 rollout, pc migration and upgrades as part of the IT standardization• Installed and troubleshoot Enterprise Vault client• Create accounts in Active Directory, reset passwords or adding membership• Create virtual hard drives using Virtual PC and roll out to our training room and test environment• Project lead for companywide printer consolidation• Installed, configured and upgrade hardware for T-mobile blackberry and curve

• Support over 2,000 users for Windows XP/2000/NT, MS Office, Oracle, Citrix, Remedy, VPN.• Responsible for service on all company hardware including computers, printers, copiers, etc….• Remotely troubleshoot end-user difficulties, promptly diagnose and immediately correct the problem.• Travel the greater Los Angeles area to provide personalized technical & network support.

• Provided end-users with personalized hardware and software support.• Directly responsible for complete office relocation of computer hardware. Ensured all systems were completely functional and operational after moves were complete.• Ensured all paperwork and documentation was fully completed for each and every service call

• In a corporate environment, provided support to over 5,000 users utilizing remote access software specializing in Netmeeting, SMS, Altiris.• Ensured all company new-hires were fully prepared and trained on company computers and software.• Ensured all customer calls were prioritized by urgency thus resulting in a proven system for correcting computer issues in a timely and satisfactory manner.• Directly responsible for complete office relocation of computer hardware. Ensured all systems were completely functional and operational after moves were complete.• Responsible for service on all company hardware including computers, printers, copiers, etc….• Participated and executed rollouts, deployments, migrations and upgrades as part of the IT standardization, using RIS and Altiris.