Brian Mcconchie Email & Phone Number

Everett, Washington, US

Wayne, PA, US

Sunnyvale, California, US

Seattle, Washington, US

Hebron, KY, US

• Windows OS, XP, 7, 8, 8.1, 10, Server 2003, Server 2008 R2
• Some familiarity with OSX Mavericks, Yosemite, and Red Hat
• Microsoft RDP, Remote Assistance, Symantec PC Anywhere, ARD
• Office suite 2000 thru 2013 Mac office 11
• Cisco VPN, Cisco call manager, AS400
• Support for over 2000 users locally across 9 buildings and domestic/global support when needed 24/7

Foothill Ranch, CA, US

• Provided phone support for all of Oakley USA and its subsidiaries as well as all retail stores
• Handled the after-hours phone support for all Oakley and subsidiaries as well as retail stores
• Moved on from providing phone support to L1 Lead, handling all incoming IT requests and reassigning request to appropriate groups or technicians.
• AD, account creation, GPO management and creation
• Documented all new processes and pushed updates out to team members.
• Managed the call center via Cisco Call Agent application and Remedy ticketing software.

Lake Forest, US

• Support 500 users PC & MAC and audio and video issues
• Worked with vendors providing replacement or services for our various computer hardware needs
• Participated and executed Office 2007 rollout, pc migration and upgrades as part of the IT standardization
• Installed and troubleshoot Enterprise Vault client
• Create accounts in Active Directory, reset passwords or adding membership
• Create virtual hard drives using Virtual PC and roll out to our training room and test environment

Dallas, TX, US

• Support over 2,000 users for Windows XP/2000/NT, MS Office, Oracle, Citrix, Remedy, VPN.
• Responsible for service on all company hardware including computers, printers, copiers, etc….
• Remotely troubleshoot end-user difficulties, promptly diagnose and immediately correct the problem.
• Travel the greater Los Angeles area to provide personalized technical & network support.

• Provided end-users with personalized hardware and software support.
• Directly responsible for complete office relocation of computer hardware. Ensured all systems were completely functional and operational after moves were complete.
• Ensured all paperwork and documentation was fully completed for each and every service call

Los Angeles, US

• In a corporate environment, provided support to over 5,000 users utilizing remote access software specializing in Netmeeting, SMS, Altiris.
• Ensured all company new-hires were fully prepared and trained on company computers and software.
• Ensured all customer calls were prioritized by urgency thus resulting in a proven system for correcting computer issues in a timely and satisfactory manner.
• Directly responsible for complete office relocation of computer hardware. Ensured all systems were completely functional and operational after moves were complete.
• Responsible for service on all company hardware including computers, printers, copiers, etc….
• Participated and executed rollouts, deployments, migrations and upgrades as part of the IT standardization, using RIS and Altiris.