Highlights: Created and Managed two Operations Teams responsible for Voice, Data, and Audio-Visual Collaboration with 24/7 on-call responsibilities.Platforms: Cisco Unified Communications, Webex, Webex Dedicated Instance, Cisco UCCE Contact Center, Jabber, Cisco Emergency Responder, Cisco Unity Voicemail, VoIP Infrastructure, Cisco Routers, Cisco Switches, VMware, vCenter, Cisco ISE, Microsoft Servers, Wireshark, Cisco Collaboration Bar, Crestron, etc.Management: Managed responsibilities for all Voice infrastructure, Vulnerabilities, Upgrades, Certificates, Disaster Recovery, Collaboration AV, and Audit Compliance.

Highlights: Lead the newly formed Voice Operations team in troubleshooting, ticket resolution, and establishing new process documentation.Platforms: In addition to platforms listed above – MS Portals (Azure, Entra, Teams), Service Now, CMDB, Venafi, Infoblox, Zenoss, Splunk, Endace probes, etc.Support: Lead a new team in successfully establishing a new support queue for Voice Ops, including newly acquired on-call responsibilities.

Installation, configuration and support of: Cisco UC, Call Manager CUCM, CUC Unity, IBM Genesys Contact Center, Verint Voice Recording, Cisco CCX, Cisco Presence, Cisco CUBE, Cisco routers and switches.

Responsible for design, planning and implementation of Call Manager, Unity Connection, CER, Jabber, CCX, Cisco Voice Gateways, WAN, LAN for various customers.

Voice Engineer at 3KeyLogic currently working on a large Cisco Call Manager conversion for Omnicare. Engineering and configuring new sites using 8.0 CCM, Unity and other Cisco devices.

Pre-Sales and Post-Sales Engineer for Cisco Systems with emphasis on Unified Communications Data and VoIP product portfolios including Wireless LAN, IP Security, Storage, and Surveillance products.Work with Sales team and Cisco partners to help establish and close new business, responding to RFP's and RFI's, performing customer product demonstrations. Perform installs with partners while teaching them the Cisco "Steps to Success" to enable success in future deployments. Provided network assessments, network design, staging plans, feature set review, and rollout procedures to Cisco Partners.

Responsible for the configuration of Cisco and Adtran routers for VoIP, Internet, T1/T3, VPN, DSL and Broadband.  Installation Engineer responsible for testing, troubleshooting and activation of VoIP, VPN, OOB, and DBU for clients such as Allstate, H&R Block, Ryder, and Enterprise Rent-A-Car. Team lead on projects for high impact customers. Adtran 9xx, Cisco 2811, Mediatrix, Vmware, Unix

Managed Borden's extensive International Network in all aspects, managing a team of engineers and support staff in technological direction.  Researched, evaluated, tested, implemented new technologies:  Cisco, VPN, VoIP, Checkpoint Firewall-1, Frame Relay, DSL, WiFi, Sonnet, ISDN PRI/BRI, Frame Relay,  Video Conferencing, VLAN, Anit-Virus Protection..  Primary telco vendor contact for contract negotiation, installs, SLA and QOS.

Researched and implemented network interfaces in the Discover Card Global Credit Card Network:  Frame Relay, ISDN, TCP/IP, SNA, ATM, Data Scope Utilities, X.25, ISDN, Cobol, Assembler, C, xDSL, Satellite, CDPD, Cable Modems, Protocol Conversions, Unix, NT, Cisco, Firewalls, Ethernet, Token Ring. 

Primary technical contact for clients and vendors:  US Marine Corps., Motorola, AT&T, MCI, Sprint, IBM, American Airlines, Budget Rental, Phillips 66, Conoco, Office Depot, Office Max, Radio Shack.