Manager of domestic and international field service personnel servicing on line process analyzers manufactured by AIT and predecessors.Directed schedules for domestic and international service engineers. Worked with customers and Project Management to schedule installations and services. Quoted service contracts to customers and reviewed/approved contracts from service engineers. Coordinated warranty, return-to-manufacturer issues for customers. Communicated regularly with customers, both domestic and international. Extensive worldwide travel serving company products and meeting with customers. Performed training for both service engineers and customer technical personnel. Assisted applications department in development of strategies for customer projects. Reviewed installations and made recommendations for improvements of both company supplied equipment and third party.

Manage test engineers and technicians from sub assembly through final system testing, on all product lines: Mass Spectrometers, Near Infrared, FTIR, Gas Chromatographs and RAMAN analyzers. Support domestic and international field service engineers, from factory and at customers site. Coordinated test department priorities with Product Managers, Purchasing, Planning, Assembly, QA and Safety Departments. Assist customer on end product support and application issues on mass spec and NIR products. Developed test procedures and methodologies for testing products. Trained test department and field service employees. Expanded best practice and product protection methods. Communicate with customers on regular basis to resolve issues and meet schedules.

Lead projects for on line analyzers in steel, petro-chemical and pharmaceutical applications. Developed selected components ordered parts, developed BOMs and drawings for projects based on customer specifications. Lead designs in integration of company products with customer sample systems, designed sample delivery systems that interface with customer processes. Budgeted projects and supervised assembly and test stages of products. Supported field engineers as needed. Developed gas flow lab and sample/cal gas delivery system for product test and calibration.

Engineered systems for mass spectrometer applications to customer specifications. Specified and requisitioned OEM components for product and sample systems. Resolved obsolescent parts issues. Recommended and implemented product design and functional improvements.

Provided technical and applications services on micro-densitometer, mass spectrometer and NIR analyzer product lines. Troubleshot and tested electronic and vacuum/pneumatic systems from sub-assembly through final assembly. Maintained and managed test lab and gas calibration lab. Recommended test equipment and supplies. Created test procedures and methods. Trained new test technicians. Developed computer based test platform to replace outdated X/Y plotter based platform.

In-house and worldwide field service technician working on ultra-high resolution X/Y scanning densitometer. Performed board assembly as well as functional test duties. Maintained and managed test lab. Performed light engineering duties. Developed custom remote video controlled operation panel and magnetic tape sharing device. Worked as environmental test technician performing vibration, temperature and shock testing of space rated companents.

Electronic technician maintaining production semi-conductor test equipment.