Remote - Onsite support for 15 + clients in Fairfield/Westchester Counties that includes hardware, software and smart phonetroubleshooting and maintenance Desktop Rebuilds, back up data, wipe O/S, re-install O/S migrate data Outlook – Exchange Troubleshooting, .pst file import/export, .nk2 file troubleshooting, contacts import – export, email archiving,email migrations Monthly Client desktop preventive maintenance i.e. windows updates, backups and backup checks, checking startup files, diskcleanup, registry clean, safe mode virus scan Iphone/Android/Smart Device Active Synce Corporate Email config, support Install, troubleshoot Hamachi VPN Client on user machines and servers MAC OSX, Parallels, Boot Camp, installation and support Acronis Backup of Managed McMed Cloud servers and client data TCP/IP, DHCP, Windows and Apple file share troubleshooting Remote support via VPN tunnel Hamachi, RDP, logmein, joinme, and more iPhone/iPod Touch/iPad screen replacement, troubleshooting and support Works with 3rd party vendors and ISP’s for clients to ensure software and hardware SLA’s are met when support – maintenance isneeded CCTV/DVR System installs and configurations, 8 – 16 Cameras, port forwarding, router config, dyndns Install, Run, troubleshoot Audio & Visual Equipment for client events

Successfully migrated over 1500 users from Exchange 2007-2010 to Microsoft Office 365 Cloud Active Directory cleanup of over 1000 objects / users Mass off-boarding of users located in plants that were shut down Reclass active directory objects i.e. conference rooms, resource mailboxes, etc for the O365 cloud Daily use of powershell scripts to automate mailbox migrations and archive mailboxes Use of powershell to recover missing email for end users Worked closely with key stakeholders from IT department on Projects

 Migrated R&D office assets from Windows XP to Windows 7 as part of IT dept goals Worked with Client Services Manager to migrate all trumbull users to the O365 cloud from on prem exchange 2010 Performed level 1-2 onsite & remote support for R&D office On-boarding & Off-boarding of new hires and users who left the company Configured Konica network printers for printing and scanning via group policy Support of key applications used by R&D end users such as Interspec (Packaging Program) & Solidworks Virus, malware, Trojan removal of end user desktops and laptops BYOD iOS & Android support for staff and R&D Plant users corporate email, add and remove users on Active sync and Afaria Created/Troubleshoot VOIP (Voice over IP phone system) Troubleshoot Audio Visual equipment used in conference rooms on campus Ticket creation, update, escalate to next level tech and/or close ticket(Manage Engine Service Desk)