The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's mission is providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."Treating passengers and/or employees with respect and dignity, and ensuring that the needs of passengers or employees with disabilities are accommodated and/or addressed within the area of responsibility in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

The DSM Position role included: Lead a staff of Station Supervisors, Customer Service Ambassadors, Station Collectors and Station Janitors. Maintain high standards of performance, productivity and competence through clear direction, effective communication, coaching, performance management, training, development and relationship management to deliver a high level of customer service. Act as the Lead in the management of emergency situations arising at the station, and ensuring the safety of employees and passengers.