Brian Mcnulty Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

County Dublin, Ireland

• Effective integration of the Marketing relationship between RCI and the manufacturer, with effective influencing skills at Board level
• The definition, marketing, positioning of all retail and fleet finance offers
• Effective deployment of offer campaigns to maximise manufacturer sales and RCI finance penetration.
• Management of the Pricing and CRM approach within the Brand
• Development and on-going management of a sales pipeline process to achieve agreed… Show more
• Development and on-going management of a sales pipeline process to achieve agreed targets

• Effective integration of the Marketing relationship between RCI and the manufacturer, with effective influencing skills at Board level
• The definition, marketing, positioning of all retail and fleet finance offers
• Effective deployment of offer campaigns to maximise manufacturer sales and RCI finance penetration.
• Management of the Pricing and CRM approach within the Brand

• Delivery and implementation of customer marketing strategy for the Irish portfolio. Developing and implementing marketing campaigns to drive customer sales and retention.
• Implementation and execution of an online self service business model. Driving customers to self service channels, improving customer journey and use cost effective marketing channels to grow business.
• Co-ordinate and ensure all communication that goes to customers is strategic, relevant and timely engaging… Show more Delivery and implementation of customer marketing strategy for the Irish portfolio. Developing and.
• Co-ordinate and ensure all communication that goes to customers is strategic, relevant and timely engaging stakeholders across the business to implement and execute strategies. Communicate with Affinity partners and.
• Leverage data and analytical resources; build a base of learning around activity, customer behaviours and profitability Show less

• Implement collection strategies to ensure prevention of bad debt and losses ensuring payment and collection targets are achieved on loans.
• Plan, delegate and control work assignments of business area specialists. Monitor and analyse quality of payment programmes to ensure customers are being treated fairly and collection rate goals are being achieved.
• Educate, develop and motivate people to improve overall performance and efficiency.

• Ensure customer service and satisfaction standards are achieved in customer contact centre. Ensure individuals and team meet weekly and monthly sales targets.
• Monitor customer call volumes and ensure sufficient resource is allocated to meet high level service standards. Ensure customer delight through the delivery of service and meeting quality and control standards
• Write and deliver yearly performance and development appraisals for customer specialists. Motivate, educate and coach… Show more
• Write and deliver yearly performance and development appraisals for customer specialists. Motivate, educate and coach people, interview candidates for roles and implement department wide initiatives to improve.

• Create efficiencies within the risk operations department, manage department projects and implement process improvements. Manage department budget and implement department tactics in line with budget. Ensure all.

• Develop performance plans and coaching programmes for specialists to achieve monthly KPIs. Complete monthly appraisal reviews. Ensure team service level agreements and customer satisfaction scores are met.

Post Graduate, Digial Marketing

Bachelor Of Business Studies Marketing, Marketing, Management, Economics, Hr

Activities and Societies: College Soccer Team, Class Representative