• Ability to be an active team member and provide other Genesys consultants with assistance in solving problems DB and ETL related issues.• Resource having extensive knowledge of Genesys including experience in designing complex Genesys data solutions in a highly available environment as well as understanding of Call Routing strategies.• Proficient in the application of the following call center technologies: Genesys historical reporting, Infomart, ETL• Communicate alternative solutions based on improved costs and efficiencies.• Create functional and technical specification documents.• Responsible for the availability and configuration of the Genesys client custom historical reporting development.• Strong written and verbal communication skills.• Currently reporting and billing all time to our largest client, per my IVR reporting accomplishments in their Speech Storm IVR application.• Installed all 8.5 reporting applications for recent client's upgrades for their line-of-business project on all applicable platforms.

ResponsibilitiesSole developer responsible for providing engineering company start-up IT assistance and on-going translation of business requirements into proprietary business applications.Work closely with HR for the tracking of exempt and non-exempt employs time in an Access Forms application. Meet daily with upper management and engineering to discuss current IT demands, future IT project initiatives and day-to-day assistance to the purchasing department for the processing planning and delivery of WRHowell inventory.AccomplishmentsCreated SQL Server 2014 databases on company server for employees to track time, create purchase requests and orders.Developed front end user applications in Access forms and Oracle apex for users to enter their hours, view engineering data from Solidworks and EPDM.Act as DBA in the administration of company databases, as well as system administrator for all cconnections to and from the company servers.Provide on-site IT compter support to all users including MacBook, Windows 7, 8.1.Manage wireless connectivity issues.Manage users and computers in Active Directory. Skills UsedSQL Server 2014, Oracle 11g , Oracle Apex, EPDM, Solidworks, Office 365, Access Forms and Reports 2013, Active Directory, Windows Server 2012 r2

• Sole developer responsible for database development and maintenance of Loyalty Programs and online retail mall initiatives.• Worked closely with DBA monitoring daily job processes and resolving job failures ensuring prompt resolve.• Demonstrated ability to work with internal groups effectively and work on multiple projects and tasks simultaneously.• Practiced self-organization, initiative, and follow-up in carrying out to completion arising projects.• Developed and maintained packages, procedures, triggers and other database objects and improved existing SQL statements with explain plans.• Involved with monitoring and rewriting company projects of: American Airlines, Marriott, Tracfone and Bank of America.

• Developed necessary database objects, including packages, procedures, functions and views to aid in the conversion process using complex PL/SQL.• Expanded the existing production environment cycle loading process by developing dynamic data verification procedures and Oracle 10g reports to provide to the BI reporting groups for validation and analysis.• Demonstrated a high level of proficiency to read, write and communicate orally the English language, especially IT technical terms and concepts.• Provided training to various new employees and assisted with expert knowledge on all production related processes.• Documented tasked related production applications and resolved all application issues and answered all requests in a timely manner.

Promoted to production support Technical Analyst.