• Customer Interaction: Serve as the first point of contact for incoming customers via phone, walk-ins, website inquiries, and email.• Account Management: Manage in-house customer accounts, ensuring timely and effective communication and service.• Order Intake: Handle the intake of customer orders, gathering all necessary information to initiate projects.• Project Oversight: Oversee projects from start to finish, ensuring that all client specifications are met.• Collaboration: Work closely with design, operations, and production teams to facilitate a seamless project experience.• Communication: Maintain clear and consistent communication between customers and internal teams to ensure project success.• Budgeting: Manage project budgets, ensuring costs are tracked accurately and projects are completed within financial constraints.• Quality Assurance: Monitor the progress of each project to ensure high-quality standards are met and delivery timelines are adhered to.

. • Maintain open and effective communication with clients, including negotiating contracts, discussing project requirements, and providing regular updates. • Handle invoicing, billing, and payment processing. Responsible for personal tax obligations and financial record-keeping. • Ensure the quality of work meets or exceeds professional standards and client expectations. • Manage and allocate resources efficiently, including time, materials, and, if applicable, subcontractors. • Stay updated on industry trends, tools, and technologies relevant to the field of work. • Market services to potential clients, network within relevant industries, and build a professional brand to secure future projects.

• Managed administrative logistics of events planning, event booking, and event promotions.• Performed event coordination for larger parties and gatherings.• Coordinated schedules and timelines for events.• Managed event logistics and operations.• Brainstormed and implemented creative event concepts and themes.• Arranged availability of audio-visual equipment, transportation and displays for various types of events.

• Case Evaluation: Assessing claim details to identify subrogation potential.• Investigation: Conducting thorough investigations to determine liability.• Recovery Efforts: Initiating recovery processes against at-fault parties.• Negotiation: Negotiating settlements with other insurers and attorneys.• Documentation: Keeping precise records of all subrogation activities.• Compliance: Ensuring adherence to legal and company policy standards.

• Client Consultation: Guiding potential and existing clients to identify healthcare plans that match their needs.• Needs Analysis: Evaluating individual client requirements, particularly for those approaching retirement.• Plan Selection: Assisting clients in selecting appropriate healthcare coverage, including additional benefits like dental.• Resource Coordination: Connecting clients with local services, such as reputable dentists, as part of an extended service.• Customer Service: Providing comprehensive support and making the transition to new healthcare plans seamless for clients.

• Compile information on providers practice and vendor information to create new contracts or add to pre-existing contracts • Terminate providers upon client request• Update provider practice information• Managed assigned caseload with standard production requirements

• Research and process claims according the processing guidelines and benefits• Take responsibility of payment of all claims in compliance with rules.• Verify claimant billing and diagnosis information

• Advised and counseled customers through precise communication which insurance plans, benefits, claims & eligibility best suited their needs and budget• Coordinate claims with Medicare and other group insurance carriers.• Determine proper payees for benefits in order to discharge company's liabilities.• Approve claim payments.• Prepare documents relating to claims. Take responsibility of payment of all claims in compliance with rules. Respond to inquiries and resolve pertaining to specific claim issues.• Educated and advised policy holders and potential clients on claims/benefits to resolve gaps in medical coverage.

• Manages assigned caseload with limited supervision.• Identifies information needed to make benefit eligibility determinations with an overall decision of 97%.• Follows established policies and practices to resolve claim issues.• Responsible for quality check of claims processed in the claim system for processing and financial accuracy.claims• Reviews claim data to make claim settlement decisions.• Appropriately escalates issues to the supervisor for resolution as needed. Performs other related duties as assigned or required.• Approved and denied employee’s claims based on federal requirements• Processed claims based on information received• Handle customer calls and inform employees of FMLA process• Make decisions using critical thinking on sensitive claims

• Handle customer’s accounts and sensitive information, • assist customer’s inquiries regarding their phone, television, and broadband services,processed payments added value to customer accounts, actively sought one call resolution to provide efficient customer servic