Analyzed client hardware and software requirements to include technology research and cost analysis; provided implementation services including procurement, installation, testing, and training.Monitored network/systems performance providing system level service under contract.Designed client websites collaborating with marketing to provide content for services and products.

Administered and maintained 280+ Windows NT backbone operations servers located across worldwide locations supporting computer based training, SAP, and other software applications.Participated in global consolidation of corporate servers and 7000+ workstations to simplify administration of network.Designed and implemented contingency planning procedures and performed multiple disaster recovery simulations per year with IBM and COMDISCO business continuity services.Managed large projects, procured equipment, and provided multi-phase services from planning through deployment and ongoing systems troubleshooting.Began employment as a PC Support Analyst providing installation and maintenance of operating systems on all PCs and servers with direct involvement in planning and procurement.

Performed Tier 2 technical support for printers, personal computers, portable computers, scanners and software to end users with emphasis on major accounts and high priority customers.Spearheaded Electronic Performance Improvement project to assess and renovate Canon's CompuServe Forum, Bulletin Board System, Fax-Back System, and end user tech info website.Managed the analysis, design, and proposal of intranet web pages to provide technical information to end users through Canon global website.