Leads vision, strategy, and execution for all facets of information technology and information security throughout the organization, defining strategic plans and technology roadmaps to position the company for growth. Achieved a reputation for building, mentoring, and leading strong teams committed to the overall success of the business. Serves as a champion for change management throughout the company.Created PMO Office, overseeing the debut of formal processes, procedures, and frameworks for project and program management. Board Chair establishes and prioritizes the project portfolio for each year.Leads Product Development, website and online tools that have captured increased efficiency and productivity by innovating automated workflows for agents, exponentially decreasing policy delivery time. Currently leading initiatives that span DevOps, Security, Automation, and Analytics.Introduced business intelligence and analytics to the company, designing and managing the first analytics engine that enables greater insight into risks, claim saturation, production, and retention.Implemented programs to address and remediate gaps in data management, security, business continuity, disaster recovery, and state and federal compliance for security in a highly regulated industry.Developed a formal information security program to build awareness of threats among all employees. Personally coordinates and delivers all IS training. Successfully reduced the click rate per phishing attempt from 24% to under 1%.Revolutionized the effectiveness of the Tax Department to improve the company’s performance in audits, increase accuracy and efficiency, and deliver solid benefits.Contributes additional service and expertise as the Chair of the Project Management Office as well as a member of the Executive Planning Committee.

Spearheaded a comprehensive re-engineering effort to modernize the company’s infrastructure, deploying new servers, data stores, a new network, a redesigned telephony system, and upgrades to firewalls. Created helpdesk ticketing system to reduce redundancies in IT requests and track production of IT resources. This new system helped to reduce time of service by more than 12 hours per incident and increased customer satisfaction scores by more than 27%. Created an Asset Management Program to properly identify, protect and track all ASL IT equipment and Peripheral devices. This coincided with "End Of Life" program that defines the parameters for properly destroying ASL IT equipment. Designed and developed Data Access Management program defined by role. This highly successful program has reduced the risk of Data Loss at ASL by defining role access to sensitive data. Created the "Strategic advancement Map" program that identifies a team members path for each advancement opportunity. This program allows ASL IT to be transparent in the expectations of each position and allows the team member to quickly establish areas of strength and areas of required growth for advancement.Reduced annual IT network spend by 12.7%, with the VOIP transition lowering voice communications costs by 38% annually.

Naval Senior Non-Commissioned Officer. Operation Iraqi Freedom, Operation Enduring Freedom, Global war on Terror.