Brian Mello Email & Phone Number

United States

As the Associate Director of Security Operations, I oversee and lead a comprehensive security program designed to protect our organization's assets, employees, and reputation. My role encompasses a wide range of responsibilities, including threat intelligence, threat actor attribution, travel security, and governance of threat intelligence processes.

As the Sr. Manager of Threat Intelligence, I led a class-leading team dedicated to safeguarding the organization against a wide range of internal and external threats. My role involved advanced analytics, investigative analysis, security solution development, and executive reporting to ensure the protection of our contact center operations.- Performed user behavior analytics to preemptively identify out-of-bounds activities and patterns.- Utilized methods, processes, procedures, roles, and responsibilities to assess and mitigate risks.- Conducted human behavior investigative analysis to identify and validate evolving and emerging threats.- Assessed risks impacting contact center business operations.- Developed security monitoring solutions for analysis and reporting using industry-standard security event management (e.g., SPLUNK) and data visualization (e.g., Tableau) technologies.- Protected contact centers against data exfiltration, social engineering, and communications or equipment fraud.- Performed business process reviews to identify security gaps and vulnerabilities.- Provided proactive recommendations for mitigation or process improvement.- Reported security analysis findings and recommendations regularly or as requested.- Collaborated with internal and external partners to identify security gaps or necessary controls.- Provided executive-level presentations, assessments, and reports monthly or as events required immediate executive notification.- Conducted security assessments on call center applications, event logs, and overall operations.Addressed threats to Customer Proprietary Network Information (CPNI) and Sensitive Personal Information (SPI).

Providence, Rhode Island

As a key member of the Business Operations Support group, I played a critical role in identifying and implementing key initiatives and strategies for process improvement across ID Management, system applications, and real estate operations within the Consumer and Mass Business organization.- Identified and executed key initiatives to enhance process efficiency in ID Management, system applications, and real estate operations.- Developed and implemented strategies for provisioning and maintenance in technical support call centers.- Managed applications and system access for employees, ensuring secure and efficient operations.- Led projects end-to-end, resulting in increased application efficiencies and governance.- Directed cross-functional projects, defining scope and timelines to meet stakeholder expectations.- Managed the 2015 Neat/Clean and Save initiative, enhancing workplace environment and improvements.- Analyzed data streams to determine root causes and propose corrective solutions.- Developed and presented PowerPoint presentations to executive management, raising awareness of contact center projects.- Provided support for CAPEX budgets, ensuring projects were delivered on time and within budget.

As an Outside Plant Telecommunications Manager, I led a team of over 25 technicians to ensure the effective management and maintenance of our communications infrastructure across a broad geographic area. My role focused on overseeing daily operations, coaching and mentoring technicians, and ensuring the reliability and performance of our telecommunications network.- Successfully led a team of over 25 technicians, improving team performance and job satisfaction through effective coaching and mentoring.- Enhanced the reliability and performance of the communications infrastructure, resulting in reduced downtime and improved service quality.- Implemented operational improvements that increased efficiency and reduced operational costs.- Developed strong relationships with stakeholders, contributing to better coordination and customer satisfaction.

As a Telecommunications Splice Services Technician, I leveraged extensive experience in the outside plant environment to manage and resolve complex telecommunication challenges. My role encompassed critical functions in splicing, installation, and maintenance, utilizing industry-standard techniques and ensuring compliance with Verizon’s stringent procedures and policies.

Rhode Island

As the Senior Enlisted Leader and Services Superintendent at the Rhode Island Air National Guard, I manage and direct a diverse range of services programs, operations, and retail operations. My leadership role encompasses overseeing appropriated fund (APF) food service activities, lodging activities, recreation, fitness, and sports programs, linen exchange and laundry operations, mortuary affairs programs, honor guard teams, and services readiness programs.- Lead and manage the training, readiness, and welfare of enlisted personnel for mission success.- Oversee operations, including resource allocation and personnel management. effectiveness.- Develop and implement comprehensive training programs.- Conduct performance evaluations, and provide mentorship to enhance team capabilities.- Work closely with senior leadership to align strategic plans with organizational goals. - Supervise and coordinate APF food service activities, lodging services, recreation and fitness programs, linen exchange, mortuary affairs, honor guard teams, and services readiness programs.My role is pivotal in maintaining the highest standards of service and operational excellence, ensuring that the Rhode Island Air National Guard remains mission-ready and capable of meeting all challenges.

Rhode Island

As an Education and Training Manager, I spearheaded the design and development of training programs aimed at enhancing both individual and organizational performance. This role required adept analysis of training needs based on organizational requirements, as well as the delivery of detailed staff reports to inform strategic decisions. Key responsibilities included:- Planned, organized, and directed the On-the-Job Training (OJT) program.- Conducted Training Status Reporting and analysis.- Conducted audits to maintain program compliance and quality standards.- Utilized Instructional System Design (ISD) Model to develop effective training programs.- Provided career development guidance and assistance.

Us Military Posts In Europe

United States Air Force

Bachelor Of Applied Science (Basc), Information Technology Project Management

Associate Of Arts - Aa, General Studies

Associate Of Arts And Sciences (A.A.S.), Information Management

Associate Of Arts (Aa), Education

Diploma Of Education, Enlisted Joint Professional Military Education (Ejpme) Phase I

Diploma Of Education, Enlisted Joint Professional Military Education (Ejpme) Phase Ii