Brian Meloche Email & Phone Number

Boston, Ma, Us

Woburn, Massachusetts, United States

South Burlington, Vermont, United States

• Directed all IT operations for offices in Vermont, New Hampshire, and India, overseeing a team responsible for network systems, server configurations, and VMware environment.• Rebuilt switching network, server configurations, and backup strategies, leading to improved performance, reliability, and business continuity.• Managed and executed the migration of the VOIP system from on-premise to MS 365 Teams phones.• Managed internal IT budgets, projects, and initiatives, collaborating with various firm practices (Tax, Audit, HR Consulting, etc).• Developed a comprehensive 3-year strategic IT roadmap to support firm growth and expansion into new markets.• Implemented Azure Virtual Desktop (AVD) with stringent Intune/Endpoint management for the India office, ensuring secure access to customer data for the international team.• Led successful migration of company laptops from local Active Directory joined to Intune joined, enhancing remote management capabilities and improving security compliance.• Transitioned company data from local on-premise SAN storage to Azure-based file servers, streamlining operations with PowerShell and automation.• Remediated NIST/vulnerability scan findings to ensure compliance with GLBA and AICPA standards.• Managed, scheduled, and trained internal and external HelpDesk employees for both US and international offices, improving support efficiency and customer satisfaction

South Burlington, Vermont, United States

Led the Vermont office service/support and managed operational efficiencies throughout both the Vermont and Seattle offices• Redesigned company ticketing procedures within PSA (Autotask) to maximize efficiency and allow “single pane of glass” into all company operations.• Assisted in supporting BTV Airport Operations and applicable security/monitoring systems.• Managed complex IT infrastructure upgrade projects for several Vermont companies spanning multiple industries.• Implemented modern time tracking processes and procedures to both the Vermont and Seattle office resulting in increased billable hours and company revenue.• Evaluated and deployed client documentation system for all Vermont and Seattle clients.• Successfully managed and coordinated teams across multiple time zones (EST and PST)

Bedford, Massachusetts

Responsible for overseeing all aspects of IT strategy within the organization while collaborating with inside and outside decision makers to ensure user/management adoption, vendor selection/liaison, and project management• Inherited hostile IT environment/culture upon hire. Worked closely with key stakeholders throughout the Leadership Team to identify short and long term IT goals for each department. Resulted in successful IT “rebranding” and attitude shift across the organization.• Transitioned away from old Managed Services Provider and interviewed/selected new strategic IT partner to assist in achieving department and agency wide goals.• Completed detailed IT budget for upcoming fiscal year including new hardware purchases, cloud migrations, ongoing vendor costs and reductions, and took advantage of several discounts using agency’s 501c(3) nonprofit status.• Developed detailed project roadmap to ensure agency compliance among internal IT infrastructure, cloud and SaaS providers, and HIPAA compliance.• Reviewed and implemented security best practices, HIPAA compliance, and data management/storage strategies throughout individual departments and agency as a whole.

Worcester, Ma

Oversaw and managed a team of Technical Consultants on the HelpDesk. Responsible for ensuring all tickets were triaged, assigned, and completed in a timely and efficient manner. Implement and develop new automation techniques within primary ticketing system (Connectwise) to assist in exceptional service delivery. Primary point of contact for all VIP members of client organizations. Helped provide technical assistance/guidance for difficult HelpDesk requests.

Provided exceptional technical support to our clients. Windows XP, VIsta, 7, and 8 support including all versions of Microsoft Office Suite. Triage, and resolve, inbound phone calls and email support requests in a high energy, fast paced, HelpDesk environment. Assisted other technicians with similar HelpDesk related support requests and tasks to ensure all tickets were completed in full.

South Burlington Vt

Setup and repair user's PCs (WIndows XP, Vista, 7, OSX), Microsoft Office Support (2003 - 2011 Mac + PCs), manage email domain, reset various passwords for company accounts, support network printing, troubleshoot hardware and software errors, virus removal, answer any questions employees may have

Colchester, Vt

Prioritizing work orders, application support including the Microsoft Office Suite (Word, Excel, Outlook and PowerPoint), desktop support (Windows XP, Windows 7, and OSX), resetting passwords and editing account information in Active Directory, configuring mobile devices for network and email access, and supporting network printers on campus

Bs, English Language And Literature, General

Activities and Societies: Men's Rugby, M.O.V.E. (Mobilization of Volunteer Efforts), Extended Service Committee

Education record

Activities and Societies: Lacrosse, Track, Domestic Service trips to West Virginia