Brian Mendonsa Email & Phone Number

Bengaluru, Karnataka, India

• Oversee SAP and End-User Services Operations and Projects, managing services valued at over $3 million annually.• Manage operations, service delivery, project oversight, and billing across a diverse portfolio of services, including SAP, SharePoint, Exchange, Directory Services, Packaging and Distribution, Citrix, Unified Communications, IT Devices, Printers, and Telephony.• Spearheaded numerous small and medium-scale projects, including SAP HANA upgrades and EOL printer replacements… Show more • Oversee SAP and End-User Services Operations and Projects, managing services valued at over $3 million annually.• Manage operations, service delivery, project oversight, and billing across a diverse portfolio of services, including SAP, SharePoint, Exchange, Directory Services, Packaging and Distribution, Citrix, Unified Communications, IT Devices, Printers, and Telephony.• Spearheaded numerous small and medium-scale projects, including SAP HANA upgrades and EOL printer replacements across multiple sites.• Drove service stability and business continuity during the pandemic, earning recognition from customers.• Implemented several service improvements, leading to enhanced operational efficiency and increased revenue.Notable Achievements: • Successfully ensured smooth handover and stabilization during service transitions.• Appreciated for minimizing escalations and delivering significant cost savings through process improvements.• Awarded outstanding performance ratings. Show less

Bengaluru, Karnataka, India

• Managed application UAT environments, ensuring availability and stability.• Led a team during the successful transition of services to HCL, resulting in increased revenue and reduced client costs.• Streamlined project delivery processes, achieving better resource utilization and low attrition rates.

Bangalore And Singapore

• Track Lead (HCL Singapore, May 2011 – Dec 2012): Managed Identity & Access Management (IAM) team, leading process improvements that reduced audit findings and improved reporting.• Incident Manager (HCL Singapore, Dec 2010 – Apr 2011): Streamlined a new incident management process, achieving steady-state operations within minimal time.• Specialist, Shift Lead, Track Lead (Mar 2006 – Nov 2010): Led IAM functions and team operations, achieving a 600% increase in team size and… Show more • Track Lead (HCL Singapore, May 2011 – Dec 2012): Managed Identity & Access Management (IAM) team, leading process improvements that reduced audit findings and improved reporting.• Incident Manager (HCL Singapore, Dec 2010 – Apr 2011): Streamlined a new incident management process, achieving steady-state operations within minimal time.• Specialist, Shift Lead, Track Lead (Mar 2006 – Nov 2010): Led IAM functions and team operations, achieving a 600% increase in team size and successfully overseeing multiple service transitions. Consistently recognized for driving operational improvements and delivering significant cost savings. Show less

Banaglore

• Delivered helpdesk and identity management support, achieving the highest customer satisfaction ratings consistently.

Bangalore

• Provided client-required support for helpdesk services.