Brian Merida Email & Phone Number

Orlando, Florida

Focused on Archiving/Compliance, Content Capture and much more with an overall goal of providing success for customers with Proofpoint solutions.

Lake Mary, Florida

Lead the creation and implementation for a wide array of critical business processes centered on crafting transformative customer experiences including quarterly business reviews and escalation management. Consult with key partners and clientele including Fortune 500 organizations to ensure satisfaction. Utilize technical knowledge to support customer infrastructures and ensure compliance. Direct vital processes such as configuration analyses and review, technical troubleshooting, database… Show more Lead the creation and implementation for a wide array of critical business processes centered on crafting transformative customer experiences including quarterly business reviews and escalation management. Consult with key partners and clientele including Fortune 500 organizations to ensure satisfaction. Utilize technical knowledge to support customer infrastructures and ensure compliance. Direct vital processes such as configuration analyses and review, technical troubleshooting, database migrations, upgrade assistance, and customer information transfers.• Achieved 99% customer success and renewal rate through leadership of value-adding applications. • Generated over $750,000 in revenue to date through sales of premium service offerings to clients.• Attained 100% proactive engagement score for outstanding performance with upgrade assistance, knowledge transfer, and migration services. • Experience with Netbackup Administration (Backup and Protection), and Cloud implementation (AWS, Google, Microsoft)• Familiar with all Microsoft Windows Server environments, Exchange Servers, SQL Servers, SharePoint Servers, and multiple storage platforms (i.e. EMC Centera and Isilon, Net App vfilers, NTFS, SAN & NAS Storage) Also familiar with VMWare and much more. Show less

Lake Mary, Florida

Leveraged technical proficiencies to oversee configuration, troubleshooting, and customer service for comprehensive support of the Enterprise Vault application. Drove customer relationship development by liaising as subject matter expert for product features and amenities. Collaborated with engineering teams to troubleshoot and resolve cross-platform issues.• Consistently achieved 98% Customer Satisfaction (CSAT) survey rating.• Supported Fortune 500 companies with over 100,000… Show more Leveraged technical proficiencies to oversee configuration, troubleshooting, and customer service for comprehensive support of the Enterprise Vault application. Drove customer relationship development by liaising as subject matter expert for product features and amenities. Collaborated with engineering teams to troubleshoot and resolve cross-platform issues.• Consistently achieved 98% Customer Satisfaction (CSAT) survey rating.• Supported Fortune 500 companies with over 100,000 seats.• Retained key certifications to ensure constant high-level knowledge of supported products. Show less

Spearheaded a full suite of network administration services while prioritizing efficiency and customer service. Supported a large variety of technologies and information systems like Windows servers, raid arrays, operating systems, active directory-based clients, firewalls, and a multitude of software/tools.• Configured and maintained Windows Servers (2003-2008) while upholding 99% uptime within a 300+ concurrent user environment. • Implemented policy prioritizing up-to-date Active… Show more Spearheaded a full suite of network administration services while prioritizing efficiency and customer service. Supported a large variety of technologies and information systems like Windows servers, raid arrays, operating systems, active directory-based clients, firewalls, and a multitude of software/tools.• Configured and maintained Windows Servers (2003-2008) while upholding 99% uptime within a 300+ concurrent user environment. • Implemented policy prioritizing up-to-date Active Directory and Group guidelines for small to medium-sized customers. • Installed, maintained, and resolved issues for 1-2 tier software in dynamic and large production environments. Show less

Bachelor'S Degree, Criminology And Forensics

Master'S Degree, Political Science And Government