Sr. Director of Business Management for the Americas Public Cloud business unit. Lead all key processes, procedures and communication plans that drive business planning and execution. Manage a team of eight business/sales operations practitioners driving operational excellence via a diverse charter that includes leading a predictable rhythm of business, communications, and management processes. Serve as a trusted advisor to the Public Cloud executive leadership team and lead/execute strategic initiatives that directly impact P&L improvement. Collaborate with cross functional teams to enhance offerings and associated go-to-market strategies that drive revenue materialization.

Sr. Director leading Business Strategy & Operations for the Premium Support Go-to-market and Deals Desk teams. In this role I lead a multi-functional team focused on driving business performance and enabling the efficiency and effectiveness of Business Development practitioners and Enterprise Support Leaders in delivering superior support to our global, industry leading, and complex customers.Key Functions:- Define, land, and execute strategic initiatives - Lead strategic and business planning activities across sales, revenue and business operations- Lead people development initiatives through targeted training programs while ensuring structured training mechanisms to serve our Area needs - Lead all staffing related planning, processes, and partnerships- Design and lead Area communication and change management strategies- Create programs and practices to build Area culture and mechanisms for dissemination of best practices- Manage Area financial policies and procedures to ensure achievement of financial objectives ie. Opex, Margins, etc.- Design, measure, and ensure execution of Area metrics, measures, and goals- Create and manage mechanisms/processes for business activities and ensure effective execution- Manage Area and cross-functional support teams to meet the Area's business needs

Serve as Chief of Staff to the Americas Business Desk Vice President driving continuous evolution of business operations excellence, licensing activity, strategy, and collaboration with corporate stakeholders. Manage $24M of Opex that supports Microsoft’s business across U.S., Canada, and Latin America, generating revenue of approximately $15B annually. Empowered to negotiate concessions/discounts on Microsoft products while directing and coordinating the efforts of sales excellence, compliance, resource management, finance and executive administration. Additional Contributions » Design custom software and cloud solutions that enable Microsoft’s Healthcare customers to harness the power and business value of hybrid cloud computing while delivering market share and revenue to Microsoft. » Lead all deal shaping activities including ideation, modeling, stakeholder alignment and customer-facing negotiations.» Implement good deal making principles, ensuring deals are transacted compliantly and in accordance with Microsoft policy.

Served as Chief Operating Officer for one of Accenture’s largest global healthcare clients valued at $100M+ annually. Directed 20-person business operations, financial and contract management professional staff, with indirect influence on over 2,500+ Accenture employees located across 3 countries. Concurrently served as Chief of Staff to Accenture’s Global Managing Director, with significant influence on issue management analysis, escalation and resolution. Partnered with account leadership to drive adherence to account plans and strategy. Additional Contributions » Managed and reviewed dashboard of key performance indicators with all account-related Managing Directors on a monthly basis. » Spearheaded continuous improvement efforts and results analysis in all areas which effected profitability (P&L) for Accenture. » Continuously improved measurable performance in all areas relative to financial performance and compliance, including days sales outstanding (DSO), operating efficiency, cost-to-serve, forecasting accuracy and service-level compliance.

Managed all task orders for a $100M/year contract with the Department of Homeland Security, encompassing 20 subcontractors and leadership over modifications of each agreement. Directed subcontractor efforts and daily financials and risk management. Promoted to Chief Operating Officer within a year of service.