Hospitality / Sales / Strategy for Wineries and Restaurants

Developed and built growth opportunities in line with the company's position as a producer of luxury wines. Achieved all DTC performance goals including hitting sales targets, planned and hosted winery tours, all special events and promotional programs. Helped provide direct support to National Sales including wholesale work directly with distributors, restaurant and retail education and DTC events off property to grow brand awareness and revenue. Achieved direct sales of over 1 million dollars in first year with the brand and ahead of YTD forecast currently. Represented the company while providing sales support for all new vintage releases, product launches, winery events, and trade shows. Worked closely with Inventory and Shipping Managers to ensure accurate and timely delivery.

Responsible for all aspects of daily restaurant operations. Including but not limited to annual budgets and forecasts, analyzing variances, and corrective actions. Control of profit and loss, cash and control, repair and maintenance and labor management. Successfully increased sales YTD while maintaining standards in line with a 3 Michelin star restaurant while ensuring food quality and 100% guest satisfaction.

Manage and develop direct reports towards individual growth and quality standards of excellence.Work in support of the CDC to ensure all food and products are consistently prepared and served according to the restaurants portioning, cooking and serving standards. Control of Cash and other receipts in accordance with the restaurants accounting policies and procedures. In charge of employment and termination decisions along with the GM and HR director.Continually striving to provide opportunities to advance the education and development of staff as it relates to food, wine and service. Other duties included but not limited to: Scheduling, Tip-share distribution, Wine Education, Review of P&L statements, Daily Staff and Kitchen Meeting, Sanitation and Cleanliness SOPs, and Product Ordering.

Provide efficient, responsive and friendly service indicative of a Michelin Three Star Restaurant.Maintain customer loyalty by elevating their experience in every interaction. Answer all questions related to the menu, specific food items, and wine list, and make necessary adjustments for dietary allergies and requirements. Work closely with management and sommeliers to create a food and wine experience specific to each guest’s needs and expectations. Train and oversee the progress of newly promoted employees