Brian Minnick Email & Phone Number

Plano, TX, US

Lead team of 4-7 that are responsible for the Flight Scheduling for the Corporate Aircraft( 4-9). Ensure we follow FAA Part 91 guidelines for corporate travel. This includes the C Level, Board Members, Talent, Guests, News/Sports Talent. This includes Domestic and International Travel. Work closely with all C Level EAs to plan travel that meet their.

• Responsible for creating all the new processes for the new SOS Care team to follow. SOS team was created to handle the Uverse chronic customers. These are processes that are used by a higher skilled agent and must also.
• Established a Common Project Framework for Care with standard Milestones and Decision gates
• Established an integrated portfolio format across the enterprise
• Established a weekly forum that brings Uverse Care Leadership and Staff together to discuss issues, provide status and remain aligned
• Established a weekly status template and format
• Moved to an approach for scope, requirements and launches that forces us to think details, that we have answered all the appropriate questions, and ensure alignment along the way

Richardson, Texas

• Team lead for Network Care PMO team for the Rick Welday organization. Responsible for managing all work requests into the team across DSL, Narrowband and Uverse portfolio.Accomplishments for 2012:
• Established a Common Project Framework for Care with standard Milestones and Decision gates
• Established an integrated portfolio format across the enterprise
• Established a weekly forum that brings Uverse Care Leadership and Staff together to discuss issues, provide status and remain aligned
• Established a weekly status template and format
• Moved to an approach for scope, requirements and launches that forces us to think details, that we have answered all the appropriate questions, and ensure alignment along the way

Richardson, Texas

Team Lead of five managers in a Staff Support Role for Uverse Care. Responsible for implementation of new functionality into the Uverse space. Ensure Care organization on target to meet and exceed key KPIs for the organization.Accomplishments:Increased Product Profitability by successfully implementing 4HD streams which increased HD streams by one for.

Plano, Texas

Coordinate all SBCIS product SLAs and RFP requests through the SBCIS Front Door Process. Work with Engineering, Product Marketing, Provisioning, Customer Support, Sales, Legal and Billing to ensure the request can be implemented/supported and also if there are any cost associated in approving the request.

Dallas, Texas

• Project Management for SBC's Webhosting.com product offering including both internal and external customers. Responsible for implementation of all three product offerings Advanced Hosting, Data Center Hosting and.
• Host meetings internally and with customers to ensure open communication
• Customer SPOC during implementation
• Project Tracking ( Issues Log, Project Schedule, Meeting Minutes, Issues Resolution)
• Ensure SBC contractually fulfills the SOW including the spirit of agreement
• Customer Advocate at the IDC

Richardson Texas

Responsible for successful Account and Project Management for SBC Webhosting.com and Customer Care Migration Projects. Project Managing the migration to new hosting platform of over 1,000 customers. Implemented processes to track and measure customer status through the migration. Responsible for the migration of Webhosting.com customer care Tier 1&2 to.

Dallas/Fort Worth Area

Responsible for successful Account and Project Management, utilizing PMBOK, for start-up eBusiness consulting group. Tracked financials, project delivery goals, and consultant performance. Developed Project Management Folders/Templates to be used as standards for PMO and Project Managers. Responsible for staffing projects with internal as well as external.

San Jose, CA

Complement the service offerings of consulting firms, systems integrators, and large customers in architecting, designing, implementing, and integrating business solutions in the enterprise. Accountable for identifying all technical requirements within assigned account, for delivering the solutions directly, and for working with Corporate support.

Plano, TX

Account Infrastructure Project Leader (10/98 – 1/00) Project Manager for large PC Deployment in multiple locations and LAN shutdown and migration. Hardware/software planning and procurement Formed technical strategy and policies for the network Information Analys: Motors Insurance Corporation, Technical Delivery 11/96 – 10/98 Project Manager for accounts.

New Orleans/ Dallas Fort Worth

Passenger Service Agent Accountable for passenger services, on-time operations, and coordination of catering, aircraft cleaning, and flight crews.Lead Customer Service Agent – Ground OperationsResponsible for ramp personnel shift scheduling for a team of 20 and peer reviews. Coordinated training for both aircraft safety and hazardous materials. Responsible.

Education record

Bachelor Of Science (B.S.), Marketing

Bachelor Of Business Administration - Bba, Marketing

Bachelor'S Degree, Marketing

Bachelor Of Science - Bs, Marketing