Brian Mitchell, Shrm-Cp Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

● Greet guests warmly and provide a welcoming and engaging bar environment.● Prepare and serve various alcoholic and non-alcoholic beverages, ensuring consistency, quality, and presentation. Kept bar restocked at all times. ● Provide recommendations and suggestions to guests based on their preferences and occasion.● Collaborate with other team members to provide seamless service and a memorable guest experience.● Assist in setting up and breaking down the bar area for unique events, as needed.● Maintain extensive knowledge of food and beverage menus, including cocktails, wines, beers, and spirits as well as current promotions.

Chicago, Illinois, United States

● Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.● Implemented operational strategies and effectively built customer and employee loyalty.● Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.● Recruited, hired, and oversaw the training of new personnel, working to establish key internal functions and outline the scope of positions for the organization.

Chicago

● Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements.● Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.● Fostered relationships with prospective employees to facilitate successful communication during the hiring procedure.● Partnered with owners to outline and define position requirements by company needs.

Chicago, Illinois, United States

● Led and coordinated staff training and onboarding activities to foster teamwork.● Ensured that the company remained following established organizational standards and local, state, and federal regulations.● Achieving control over labor hours and inventory expenses through initiative-taking management and manual changes.● Addressed and resolved customer service issues to establish trust and increase satisfaction.● Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.

Chicago, Illinois, United States

● Planned, designed, and scheduled phases for a large relaunch to meet project goals and objectives.● Monitored project progress, identified risks, and took corrective action as needed.● Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.● Led and directed team members on effective methods, operations, and procedures.

Evanston, Illinois

● Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.● Interacted well with customers to build connections and nurture relationships.● Trained and guided team members to maintain high productivity and performance metrics.● Managed purchasing, sales, marketing, and customer account operations efficiently.● Created and prepared the paperwork for all new hires, tracked attendance, recorded personnel, and addressed repeat problems quickly to prevent long-term habits.

Lincolnwood, Illinois, United States

● Developed and implemented strategies to increase sales and profitability.● Managed budget implementations, employee reviews, training, schedules, and contract negotiations.● Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.● Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company.● Interacted well with customers to build connections and nurture relationships.● Mitigated business risks by working closely with staff members and assessing performance.● Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.

Business/Corporate Communications

Human Resources

Pre-Nursing Studies