> Support and solve problems for clients by understanding and exceeding their expectations> Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends> Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects> Perform prospecting activities such as cold calling and networking> Follow up with clients regularly to ensure needs are being met and identify opportunities.> Maintain a database of clients, prospects, partners, and vendors

Duties & Responsibilities • Directly interacting with potential customersto ascertain their requirements and driveproduct knowledge• Offering Ecosure support services byexplaining policy specifics to clients so thatthey can make informed decisions about theirpurchases and also respond to client’squestions and complaints• Handling all queries and make follow ups toensure the best satisfaction• Maintaining relationships with existingcustomers and working towards obtainingrepeat usage.• Contributing information to market strategyby monitoring competitive products andidentifying needs to be filled.• Facilitating Vehicle insurance, Zinara and ZBCpayments through Moovah at the same timehandling queries

Customer service management | BPO Services |Lead Generation | Telesales | Call Center

Company Profile Sepels Sports Bet is a licensed bookmaker in Harare, Zimbabwe, fully regulated and licensed under the Lotteries and Gaming Board of Zimbabwe ensuring that customer’s money is safe and secure and that winnings are paid on time and in full. Duties & Responsibilities >Customer services/handling queries >Sales of current and new services>Placing Bets for punters >Compiling performance reports for the shop>Issuing Payouts to winning tickets> Taking bets and debiting credit accounts and bank accounts electronically, and receiving cash > managing content and social media tools like company Facebook and What’s App platforms> Checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets

Work related learning in the Sales and Marketing department.