Brian Moatshe Email & Phone Number

• Ensuring high quality safety and service to customers and fellow cabin crewmembers. Ensure compliance to relevant company policies, procedures, civil aviation safety standards• Met all airline and civil aviation regulations, ensuring that passengers were kept safe at all times.• Ensure compliance to relevant company policies, procedures, civil aviation safety standards. Anticipating unique needs of customers and being the South African Airways and Duty Free ambassador locally and internationally• Being customer focused, being accountable, and excellence in performance, acting with integrity and valuing customers.• Checking the condition and provision of emergency equipment and information for passengers.• Administrating first aid• Selling duty-free commercial goods and pursuing sales targets• Producing written flight reports after completing a journey.

City Of Johannesburg, Gauteng, South Africa

• Being customer focused, being accountable, and excellence in performance, acting with integrity and valuing customers.• Taking ownership of customer issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Prepare accurate and timely reports• Providing accurate and professional customer service.• Being an action-oriented, flexible problem solver by assisting customers in expediting orders and correcting post sales problems.• Communicating with customers through mail, chat and phone and utilizing a variety of software tools to navigate customer accounts, research and review policies• Ensure compliance to relevant company policies and procedures. Anticipating unique needs of customers and being an Amazon ambassador internationally.