Brian Mok Email & Phone Number

Hong Kong Sar

Hong Kong Sar

● Oversee The Hong Kong Bankers Club's relocation project● Deputize for the Club's General Manager during his absence● Oversee budget and monitor expenses control● Drives new business initiatives for the Club's financial performance● Direct, plan and oversee F&B outlets, banqueting and kitchen’s overall operations● F&B Marketing – prepare promotion plan and proposal, concept brief, oversee online marketing (Instagram and e-newsletter), manage promotion P&L and execution● Staff recruitment, coaching, training & development, deployment, succession planning and team restructuring to maximizing their productivity● Supervise back of house teams : Housekeeping, Stewarding, Engineering and Security divisions● Club house premises management : work environment health and safety, staff wellness● Foster close communications between Corporate Directors, Club Committee and members● Review and propose new initiatives to enhance stakeholders and members' benefits

Hong Kong

Training & Talent Development• Hotel’s overall training plan, execution and talent development • Training needs analysis, program execution and result evaluation• Group’s core training – On-job Training, Leadership & Management Development• New staff move-in orientation, onboarding journey experience• Quality assurance and refresher workshops, Train-the-trainers program• Achieved high scores in guest survey and mystery shopper audits• Multi-media training platform development• Training Budget planning and management• Management Trainees requisition and development program• Employer branding, partnership with local and international hospitality institutes Relationship Management & Collaboration• Foster key relationship with Executives, key stakeholders in Corporate and property level• Partnership program with counterparts across local and overseas sister properties• Manage vendors for new and multi-media training platforms and solutions

The Excelsior, Hong Kong

• Supervise overall Food & Beverage (6) outlets and banquet operations • Budget planning and business development• Quality service assurance and staff training • Promotions, marketing and collaboration activities• Achieved high scores in customer satisfaction survey, mystery shopper audit, food safety and annual risk management audit

The Excelsior, Hong Kong

• Renovation and revamp project management• Pre-opening procurement • Revamp SOP (Standard Operating Procedures) Manual• New staff recruitment, staff re-organisation, succession planning and training • Wine and beverage program• Media program and marketing initiatives development

China

• Mandarin Oriental Guangzhou (Oct 2012) Pre-opening team• Mandarin Oriental Macau (June to Oct 2010) - Pre-opening team, SOP (Standard Operating Procedures) development, staff training and project management

The Excelsior, Hong Kong

• Manage and supervise outside contractors• Stewarding Department operations• General store and goods receiving team management• F&B Cheque Book Accounting system control• Capital asset and operating equipment management

The Excelsior, Hong Kong

• Daily operations and management of the Restaurant and Bar • Staffing training and development• Private party events and promotion programs• Wine & Beverage program

Hong Kong

I joined Mandarin Oriental, Hong Kong as Food and Beverage Trainee, whereas I started as waiter and has progressed through the ranks to Supervisor of Vong in 1997, Sommelier at Mandarin Grill in 1999, before I further my studies aboard in UK in 2003.

Bachelor Of Arts (Hons), Hospitality And Leisure Management, Hospitality And Leisure Management, 2003-2006

Level 3 Supervisory Food Safety In Catering & Level 2 Certificate In Haccp

Award In Wine And Spirits, Level 2