Technical Support Manager
Nov 2023 - Nov 2024
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Brian Molina Email & Phone Number
Technical Support Manager at CACI International Inc | Technical Support, Management
2 work emails found
@saic.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Technical Support Manager at CACI International Inc | Technical Support, Management
Location
Salt Lake City, Utah, United States
Who is Brian Molina? Overview
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Quick answer
Brian Molina is listed as Technical Support Manager at CACI International Inc | Technical Support, Management based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at saic.com and a matched LinkedIn profile for Brian Molina.
Brian Molina previously worked as Technical Support Manager at Caci International Inc and Technical Service Supervisor at Saic. Brian Molina holds Computer Systems Networking And Telecommunications from Salt Lake Community College.
Company email context
Email format at saic.com
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{first}.{last}@saic.com
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AeroLeads found 2 current-domain work email signals for Brian Molina. Compare company email patterns before reaching out.
Profile bio
About Brian Molina
With over a decade of experience in the tech support realm, my role as Technical Support Manager at CACI International Inc has honed my expertise in issue management, diplomacy, and communication. At SAIC, I excelled in supervising technical services, where I implemented efficiency tools and managed agent productivity to ensure service level agreements were met. My mission to enhance customer satisfaction through effective communication and strategic problem-solving aligns seamlessly with CACI's culture. My approach not only improves team performance but also nurtures a responsive, client-focused environment.
Listed skills include Customer Service, Microsoft Office, Leadership, Microsoft Excel, and 9 others.
4 roles
Brian Molina work experience
A career timeline built from the work history available for this profile.
Technical Service Supervisor
Jan 2012 - Nov 2023
Team Manager
- Increased efficiency and effectiveness in Agent Trainingo Implemented tools combining multiple reporting sources saving time and improving feedback to agentso Adjust and create reports to increase visibility to agent.
- Real Time Queue Managemento Managing agent productivity to ensure SLAs are met. IEX, CMS, and walking the floor
- Quality and Performanceo Provide coaching or feedback on any Customer satisfaction surveys within 48 hourso Provide feedback to agents on their performance on a weekly basis
- Attendance Management
- Attrition Managemento Managing agents up is more cost effective than managing them out
- Proactive improvemento By watching trends, listening to agents, and asking “how can we improve” you can solve and even prevent business problems.
Jan 2014 - Mar 2020
Level 2
As a Level 2 Technician, My primary responsibility is for customer escalations, both for technical and customer service issues. Technical issues include issues with RSA tokens, SAP ERP Software Issues, Active Directory object creation and management, and various technical issues outside the technical knowledge of other agents.In addition to working issues.
Jan 2012 - Jan 2014
1 education record
Brian Molina education
FAQ
Frequently asked questions about Brian Molina
Quick answers generated from the profile data available on this page.
What is Brian Molina's role at their current company?
Brian Molina is listed as Technical Support Manager at CACI International Inc | Technical Support, Management.
What is Brian Molina's email address?
AeroLeads has found 2 work email signals at @saic.com for Brian Molina.
Where is Brian Molina based?
Brian Molina is based in Salt Lake City, Utah, United States.
What companies has Brian Molina worked for?
Brian Molina has worked for Caci International Inc, Saic, and Unisys.
How can I contact Brian Molina?
You can use AeroLeads to view verified contact signals for Brian Molina, including work email, phone, and LinkedIn data when available.
What schools did Brian Molina attend?
Brian Molina holds Computer Systems Networking And Telecommunications from Salt Lake Community College.
What skills is Brian Molina known for?
Brian Molina is listed with skills including Customer Service, Microsoft Office, Leadership, Microsoft Excel, Team Building, Strategic Planning, Team Leadership, and Management.
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