Brian Monaghan Email & Phone Number

Indianapolis, In, Us

Hillsboro, Oregon, Us

I founded Connecting Your Customers in 2015 as a lead generation and marketing services provider for small businesses. Originally lead generation was the primary focus, and CYC worked largely with solo entrepreneurs to help grow their businesses.By 2016 I began transitioning Connecting Your Customers to a website design/development and search engine optimization (SEO) provider for small to medium sized business. Presently Connecting Your Customers is working with medium to large businesses offering a range of marketing, website and SEO services, along with market research and data analysis. The primary goal of Connecting Your Customers is to help businesses increase their client base and annual revenue by identify and connect with their ideal clients through a variety of online and digital solutions.Connecting Your Customers has been profitable each year since its original founding in 2015.As President, my primary roles are general management of the CYC team, creative director – managing the major projects of web design/development and SEO, and overall financial management of the company, including management with our vendors and service providers to ensure the needs of our customers are consistently met and expectations are exceeded.I have managed all aspects of staffing Connecting Your Customers, including interviewing, screening, hiring, training, managing, goal setting and KPI management, corrective action and payroll.

Portland, Oregon, Us

Transitioned call center from an outside telemarketing contractor to Oregon Symphony staff, focused on higher revenue generation through a more thorough, patron-focused, relationship-building call campaign modelExceeded revenue goals by 25% average for the 11-12, 12-13, 13-14, 14-15 and 15-16 fiscal yearsReduced patrons’ cancellation of subscription purchases from approximately 1 per week to less than 1 per quarterRe-established patron trust and openness to buy and donate via call center; reversed 30% database loss of patrons asking not be called from previous call campaigns; nearly eliminated patron complaints regarding call campaigns Established a generous, competitive compensation plan within a strict budget while reducing overall costs to operate call center Oversaw all staffing aspects including screening, hiring, sales and fundraising training, performance evaluation, coaching and counseling; created training materials and designed and conducted sales and fundraising training; ensured maximum revenue generation by integrating sales and fundraising in all call campaignsMajor participant in establishing annual campaign calendar coordinating mail and e-marketing pieces with lead callingWorked to facilitate a coordinated call cycle that would enable best practices and efficiency for both sales and fundraising callingCreated professional mail and email correspondence for contacting and soliciting our patron baseManaged “Onboarding” process of making immediate contact with first time concert attendees through phone, email, letter and online survey to establish a positive relationship and begin cultivating new patrons to become subscribers and/or donors Front of House Manager – managed sales and customer service staff during concerts at hall, providing highest level of customer service and handle any issue related to patrons’ concert experience

Indianapolis, In, Us

Promoted to Telecommunications Manager in Feb. 2010 after starting as Assistant Telecommunications Manager in Mar. 2007Managed outbound call center of 12 Patron Service Representatives soliciting Annual Fund donations, season ticket subscriptions, single ticket sales and special event sales Through sales and fundraising, responsible for revenue generation of approximately $1 million of ISO’s $26 million operating budgetDesigned and implemented more efficient and productive processes for lead distribution and managementDesigned and implemented staffing, screening, hiring and training guidelines and evaluation policies and procedures for sales repsCreated a positive, fun, enjoyable, incentive-based working environment and eliminated high turn-over rate

In

Inbound call center Vacation Guide working with members to plan vacations and renew membership packagesExplanation of RCI products, benefits and services to members requiring high level of patience and customer service focused approachFast paced, high pressure sales, production and quota based environment

Territory management of all insurance claim centers within Indiana and Kentucky for Hertz replacement rental division Assumed control of relatively new territory with minimal existing insurance claim business, built relationships and generated revenue from nearly every major insurance claim center in Indiana and Kentucky while increasing revenue from existing clientsConsistently in the top 3 in the nation for revenue and territory growth quarter over quarterGenerated revenue by personally building relationships with local insurance claim centers (serving only Indiana and/or Kentucky), creating, negotiating and implementing competitive and profitable replacement rental programsGenerated revenue by coordinating with National Accounts Department for implementation of nationwide programs for the larger, multi-state insurance claim centers in my territoryImplementation of Hertz online rental system; providing large scale presentations, training and support of insurance claim centers

Waukesha, Wi, Us

Managed the investigation, evaluation, disposition, negotiation and settlement of auto and liability claims up to $300,000 in valueEvaluated reports from experts, specialists, physicians and health care providers to determine course and settlement of claimsParticipated in the litigation, arbitration, mediation and alternative dispute resolution to successfully settle claimsConsistently settled claims within or below policy limits, team and individual goals and company standards

Inside telecommunications sales of cellular phone products including individual, corporate and business-to-business salesProvided superior customer service, need analysis, and benefit identification relating to products, accessories and service plansPrimary in-store training coordinator for newly hired Sales & Service Associates and temporary employees

Bachelor Of Arts (B.A.), Philosophy

Education record