Brian Montgomery Email & Phone Number

Atlanta, Ga, Us

Marietta, Ga

• Responds to staff or customers to resolve disputes or conflicts concerning payments, fees, penalties, fraud, procedural or legal requirements for assignment area. • Interacts with staff from other departments, local government agencies, other counties, and state and federal agencies to respond to inquiries, provide advice, exchange information, receive complaints, conduct research and resolve problems. • Responds to high volume customer inquiries and complaints by mail, telephone and walk in service, and assists with resolving routine problems and complaints. • Processes orders for restoration of service and disconnections; establishes and maintains new accounts; monitors customer accounts for billing errors or meter read errors in order to ensure accurate accounting and billing. • Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current. • Conducts reviews or audits to ensure compliance of state laws, local legislation and other applicable rules and regulations, e.g., exemption eligibility, inconsistencies in reported data. • Investigates any erroneous, inconsistent, fraudulent or otherwise questionable information and data; researches such discrepancies and recommends resolution in accordance with established policies and procedures. • Maintains files, records and reports detailing work processed in accordance with department policies and procedures and to ensure an accurate audit trail. • Reviews data regarding work and transactions processed for the purpose of verifying accuracy and completeness; effects transaction reversal and corrections where necessary. • Performs other related duties as assigned.

Turner Field

• Provided superior customer service to all clients including existing A List Members, prospects and single game customers.• Responsible for generating revenue through the sale of A List Memberships, mini plans, group tickets, and single game suite rentals to corporate clients and individuals.• Facilitated sales and service through inbound calls while actively managing various outbound call campaigns and hitting weekly call goals.o Generated over $57,000 during an 8-month period.• Tasked with creating and implementing a group ticket sales project• Performed numerous gameday duties which include solving ticket issues, generating sales, and providing customer service.• All other duties as assigned.

Hiram, Vinings, Marietta, Georgia

• Responsible for selling products and recommending solutions to commercial customers in the Marietta, Paulding and Vining communities. • Ensured customer satisfaction and built positive long-term relationships.• Kept servicing stores abreast of call activity, customer issues, and sales/service opportunities.• Supported the store team by assisting employees with customer issues and store coverage.

Turner Field

• Responsible for engaging, interacting and building relationships with guests throughout Turner Field. • Facilitated pre-game events including on-field parades, Batting Practice Experience and Group Hospitality Areas.• Delivered gifts/memorabilia to specific guests throughout the duration of Atlanta Braves game by way of the seat visit program.• Assisted in ticket exchanges as necessary, performed as a liaison between our Frontline and Ticket Office staffs.• Staffed guest service booth locations throughout the ballpark and managed lost and found process.• Accurately answered questions pertaining to baseball game/event.• Anticipated needs and proactively offered assistance when necessary.• Performed problem solving in a timely and professional manner.• Ensured the safety of all guests and employees via practicing knowledge of ballpark policies and procedures.

West Cobb Marketplace Store #561

• Provided premier customer service, including greeting customers and responding to questions.• Filled and rotated produce cases and dry tables; unloaded product from trucks.• Dynamically sold product by providing customers with information needed to make product-related decisions. • Broke down pallets, separated produce for sales floor, cooler and/or back room prep area.• Processed and/or wrapped produce items prior to filling cases and dry tables.• Verified ads, hung current sale signs, and removed out-of-date sale signs.• Performed routine price changes on products, and processed “Value Added Items” for Produce Specialty section.• Operated pallet jack, scissor lift, baler, compactor and scrub machine.• Assisted in other duties, as assigned.