Brian Montgomery Email & Phone Number

Marietta, GA

• Responds to staff or customers to resolve disputes or conflicts concerning payments, fees, penalties, fraud, procedural or legal requirements for assignment area.
• Interacts with staff from other departments, local government agencies, other counties, and state and federal agencies to respond to inquiries, provide advice, exchange information, receive complaints, conduct research.
• Responds to high volume customer inquiries and complaints by mail, telephone and walk in service, and assists with resolving routine problems and complaints.
• Processes orders for restoration of service and disconnections; establishes and maintains new accounts; monitors customer accounts for billing errors or meter read errors in order to ensure accurate accounting and.
• Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current.
• Conducts reviews or audits to ensure compliance of state laws, local legislation and other applicable rules and regulations, e.g., exemption eligibility, inconsistencies in reported data.

Turner Field

• Provided superior customer service to all clients including existing A List Members, prospects and single game customers.
• Responsible for generating revenue through the sale of A List Memberships, mini plans, group tickets, and single game suite rentals to corporate clients and individuals.
• Facilitated sales and service through inbound calls while actively managing various outbound call campaigns and hitting weekly call goals.o Generated over $57,000 during an 8-month period.
• Tasked with creating and implementing a group ticket sales project
• Performed numerous gameday duties which include solving ticket issues, generating sales, and providing customer service.
• All other duties as assigned.

Hiram, Vinings, Marietta, Georgia

• Responsible for selling products and recommending solutions to commercial customers in the Marietta, Paulding and Vining communities.
• Ensured customer satisfaction and built positive long-term relationships.
• Kept servicing stores abreast of call activity, customer issues, and sales/service opportunities.
• Supported the store team by assisting employees with customer issues and store coverage.

Turner Field

• Responsible for engaging, interacting and building relationships with guests throughout Turner Field.
• Facilitated pre-game events including on-field parades, Batting Practice Experience and Group Hospitality Areas.
• Delivered gifts/memorabilia to specific guests throughout the duration of Atlanta Braves game by way of the seat visit program.
• Assisted in ticket exchanges as necessary, performed as a liaison between our Frontline and Ticket Office staffs.
• Staffed guest service booth locations throughout the ballpark and managed lost and found process.
• Accurately answered questions pertaining to baseball game/event.

West Cobb Marketplace Store #561

• Provided premier customer service, including greeting customers and responding to questions.
• Filled and rotated produce cases and dry tables; unloaded product from trucks.
• Dynamically sold product by providing customers with information needed to make product-related decisions.
• Broke down pallets, separated produce for sales floor, cooler and/or back room prep area.
• Processed and/or wrapped produce items prior to filling cases and dry tables.
• Verified ads, hung current sale signs, and removed out-of-date sale signs.