Brian Moock Email & Phone Number

Lincoln, Ne, Us

Lead a team of professionals who are responsible for implementing our Managed Services, Document Services, and Banking Core product lines.

Implementation phase project manager for large technical projects and new customer onboardings.Continue to fill roles as listed under Lead I&M Field Engineer.

Lead I&M and Remote Service Desk staff in Nebraska & California. Responsible for re-organizing the on-site service desk portion of the business to better utilize other staff available in order to prevent burn out amongst current on-site service desk staff.Write yearly performance reviews for those supervised.Act as on-site, and offsite technician for customer banks primarily in eastern Nebraska and Iowa.Mentor for new employees in Lincoln NE, as well as new I&M Field Engineers around the country.Trainer for new I&M Field Engineers.Successfully lead the core conversions of over 30 customer banks from other core processors to CSI’s core system.Main technical contact for customers in Iowa, Kansas, and Eastern Nebraska.Installation of new pc’s, server, routers, switches and phones for customers.Assist customer banks with disaster recovery planning and execution. Help customer banks create and maintain data access and security practices. Help customer banks create and manage policies and guidelines. Work with CSI and bank senior management to ensure all stakeholders are working together.Utilize MS Project and Autotask project management software to help facilitate projects completion.

Act as on-site, and offsite technician for customer banks primarily in eastern Nebraska and Iowa.Mentor for new employees in Lincoln NE, as well as new I&M Field Engineers around the country.Trainer for new I&M Field Engineers.Act as lead tech for I&M in region. (2007-2011)Help create and facilitate a team concept for the I&M department.Successfully lead the core conversions of over 30 customer banks from other core processors to CSI's core system.Main technical contact for all customers in eastern Nebraska and Iowa.Installation of new pc's, servers, routers, switches and phones for customers.Assist customer banks with disaster recovery planning and execution.Help customer banks create and maintain data access and security practices.Help customer banks create and manage policies and guidelines.Work with CSI and bank senior management to ensure all stakeholders are working together.Utilize MS Project and Autotask project management software to help facilitate project completion.

Provide systems administration, and technical support for 8 data centers in check processing environment.Successfully lead the conversion of other software vendors into AFS software for check processing in 5 data centers, assisted in 2 others.Main technical contact for all FCT data centers for check processing software and hardware.

Break down reports and sort checks for customer banks on a nightly basis.

Supervise cashiers, layaway, and customer service desk employees.Hiring and discipline of cashiers, layaway, and service desk.Write yearly performance reviews of those supervised.Provide second level customer service when needed.Ensure 100% uptime for point of sale system.

Manually input State of Nebraska tax returns into computer system.

Master Of Business Administration (M.B.A.), Management Information Systems Concentration

Bs Management Information Systems