Brian Moore Email & Phone Number

United States

Acquired TCG Network Services

An IT Managed Service ProviderManaged all day-to-day operations Managed all staff on the service side- Helpdesk, Field Techs, Senior technical staffManaged all projects and implementations, averaging 20 projects at a timeReduced expenses by consolidating platforms and negotiating with vendorsImproved employee utilization by 25% by process improvement and trainingAchieved a 30% increase in SLA and KPI scores through strategic process improvementsProvided and presented all reports to track KPI metrics and operational trends. Managed department budgets and P&LContinuous process improvement and data analysis reviewMaintained high-level client relationships with key stakeholdersManaged all client service escalationsClient onboardingMaintained a high level of client satisfaction and a low level of client turnoverTook the lead on all hiring and interviewingMigrated an entire in-office staff to remote work and maintained high level of utilization

United States

A new dimension in firearms, 5D Tactical designs and manufactures innovative products.Managed all day-to-day operationsManaged multiple departments: manufacturing, warehouse, customer service, shipping & receivingImplemented SOPs and quality controlsForecasted and planned monthly production schedulesCollaborated with executives to develop and execute strategic business plans for a start-up companyReduced expenses by renegotiation of vendor contracts and by micro-managing all purchasesImplemented systems and processes to improve efficiency and reduce project costs and durationReduced overtime by 50% by restructuring employee schedulesImplemented equipment to eliminate production bottlenecks, boosting productivity and ensuring an earlier completion dateNegotiated vendor contracts, pricing structures, and delivery schedulesRecruited and hired top talent by selecting qualified individuals to maximize profitabilityTracked and reported all business sales and activity trendsTracked and managed inventory flow and reorder pointsDeveloped department budgets and approved expenses

United States

Provides metal part solutions for boot hardware, clothing accessories, and textile industries.Managed multiple departments, including customer service, purchasing, shipping, production, general warehouseOversaw the complete flow of all customer's orders from start to finishCustomer Account ManagementIncreased the frequency of scheduled preventive maintenance on the production floor, reversing a history of unplanned equipment downtime and improving monthly output by 15%Complex problem solvingIdentified inefficiencies and changed procedures to optimize efficiencyImplemented inventory tracking system for critical products Owned and implemented process changesImplemented root cause analysis and action plan to improve forecast accuracyOversaw and tracked the completed flow of customer orders from start to finishProject managementPlanned and managed short-term and-long term demand and supply plansWorked closely with operative key users and development units to drive process improvements in the area of demand supply-balancingReduced order fulfillment lead time by 50% by instituting reorder levels on essential products based on production lead timesImplemented new processes to automate the flow of sales orders and increase employee productivityCreated & implemented Standard Operating ProceduresCreated inventory control processes for reorder points, minimum and maximum stock levelsEscalated any deficiencies in production capabilities to meet customer fulfillment datesCreated and maintained work orders for productionSupervised a team of eight area managers and 75 associatesManage monthly demand forecast to achieve forecast accuracy, order fulfillment, and inventory turn goalsResolved escalated customer issuesImport control and HTS Tariff classificationFacilitated inter-departmental communication to effectively provide customer support effectivelyProvided input to the sales team to identify and reduce inventory obsolescence

United States

Reviewed project scope, required materials, and labor pricing to develop competitive bidsIdentified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpointsAssessed and addressed production problems, material deficits, equipment failures, and unavoidable delays to streamline production and meet the growth demands of the businessManaged multiple projects at a time over numerous office locationsAnalyzed customer needs to create a road map for each projectIncreased efficiency and team performance by implementing actionable process improvementsMonitored timelines and flagged potential issues to be addressedDefined clear targets and objectives and communicated them to other team membersSuccessfully collaborated with engineers to verify design changesDetermined root cause of problems and issues to implement courses of action required to implement solutionsImproved resource allocation to promote

United States

Fastech Inc. is a supplier for accessories and components for underwear, lingerie, and swimwear.Controlled and maintained POS systemsSet up new employee accountsSet up and managed customers, vendors, and part databasesImplemented a new POS system aimed at being inventory-drivenResolved any software issuesManaged IT departments in both the USA and ChinaManaged data entry department located in the PhilippinesSet up employee PCs, laptops, and all types of mobile devices to work on company networkCreated and designed custom reports for the POS systemOversaw daily performance of network systemsEnsured proper maintenance of all computers and serversStreamlined processes by using new technologyCreated Standard Operating ProceduresTrained staff on all software

United States

Managed day to day office operationsReduced office expenses by finding better solutions for vendors, suppliers, and servicesManaged all AR/AP AccountsImplemented process changesEstablished and maintained vendor partnershipsForecasted purchasing trendsManaged office staff and warehouse staffGenerated financial statements and facilitated account closing procedures each month.Analyzed and researched reporting issues to improve accounting operations procedures.Maintained integrity of general ledger, including the chart of accounts.Generated reports detailing various metrics and account information.Accessed credit records to evaluate customer histories.Prepared financial pages for presentation to senior management.Paid all company expenses within terms

United States

Responded to all customer inquiries thoroughly and professionallyMet all customer call guidelines including service levels and lead timeInside sales and up selling current customersProspecting out new businessFollowed through on all critical inter-departmental escalations to increase customer retention ratesTrained staff on operations procedures and company servicesDeveloped highly empathetic client relationships and earned a reputation for exceeding service goalsMaintained up to date knowledge of product and service changesManaged work flow to exceed quality service goals

United States

Directing and coaching of bank tellersRunning of branch daily operationsPeer auditingMonth end reportsSet tellers monthly sales goals based off trendsSolved customer issuesFacilitated inter-departmental communication to effectively provide customer supportPromptly responded to inquiries and request from prospective customersMaintained friendly and professional customer interactionsExecuted customer transactions, including deposit, withdrawals, money orders and checks