Brian Moore Email & Phone Number

Greater Atlanta Area

Atlanta, Georgia, United States

Greater Atlanta Area

• Supported four employees to move into advanced roles and aided them in a successful transition.
• Identified root causes of quality problems for a complex customer and worked across teams to get the issues corrected.
• Analyzed site quality, recommended training, monitored and reported on trends going forward.
• Cross trained staff and promoted flexibility in order to “follow the work” and eliminate the need for overtime and temporary staff usage.
• Created a professional development presentation for fellow managers and presented it to senior leadership.
• Quarterly town hall presentations.

Norcross, GA

• Lead staff of approximately 20 non-exempt employees, and two team leads, in an extremely time-sensitive electronic operations environment.
• Responsible for working closely with in-house staffing agency for interviewing, coaching, training, and recognition.
• Successfully combined two previously separated teams.
• Identified processing gaps in daily pipeline and worked with manager and peer to resolve them, resulting in smoother workflow and more productivity each day.
• Gave temporary employees regular feedback and coaching. Supported several in getting hired into the company as permanent employees.
• Assisted with coaching and maintaining quality when part of my team’s responsibilities moved to another team.

Columbus, Ohio Area

• Moved three times in five years to resolve performance issues from struggling teams.
• I brought several struggling employees from not meeting expectations to exceeding.
• Supported several employees in a successful transition to leadership roles, including two moving into management.
• Cross trained everyone on my teams in at least one other function to support daily business needs.
• Citi Quality Excellence Award winner and nominee.
• Moved daily balancing process from floor team to technical support team and trained the employees.

Columbus, Ohio Area

• Oversaw workflow of 30-60 employees in a variety of roles.
• Trained new associates and current associates on new procedures.
• Coached and trained associates on correct procedures.
• Helped to create more efficient methods of processing.
• Troubleshoot system problems independently and with vendor support, send transmissions, and create reports of work activity.
• Fill in with processing duties as needed.

Master Of Science - Ms, Clinical Counseling

Ba, English