Brian Moore work email
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Experienced solutions and delivery Manager with a demonstrated history working in all aspects of NZ's telecommunications industry. IT professional skilled in service design and delivery, customer support and relationship management with an keen eye for matching customer needs to existing and future products and services. Key skills include customer relationship management, business process development, rapid product development, IP networks & infrastructure, documentation, training and working with agile and ITIL frameworks.
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Ict Product Coe LeadOne New Zealand Apr 2023 - PresentAuckland, New ZealandICT product delivery and management. People leader and CX design. -
Managing DirectorMashpalace Aug 2015 - PresentAuckland, New ZealandA small batch contract brewing company born out of a much loved hobby.- Accountant- Sales & distribution- Tasting & Quality Control
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Ict Product Coe LeadVodafone New Zealand Oct 2022 - Apr 2023Auckland, New ZealandRunning the product management Center Of Excellence within the enterprise team. The COE runs the development, delivery and continuous improvement of ICT products and services. -
Chapter Lead - Release And OptimisationVodafone Next Generation Services Limited May 2019 - Nov 2022Auckland, New ZealandAn agile team manager role managing the delivery and support of Vodafone NZ's ICT practice product portfolio.Key team functions include - Product development and management under Vodafone NZ's agile framework. - Optimisation of product delivery processes - Channel engagement and support.- Product Proposition development.- ICT Marketing strategy- OSS/BSS development and support.- Security Certification and assurance of products for government consumption
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Complex Solution ManagerVodafone Next Generation Services Limited Jul 2017 - May 2019Auckland, New ZealandCustomer managementProject Management of complex customer solutionsProviding input to RFP responses Reviewing/Setting Service delivery processes and procedures Product development.Customer and internal business unit product trainingAgile working
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Complex Solutions ManagerWorldxchange Communications Mar 2011 - Jul 2017Auckland, New ZealandCustomer managementProject Management of complex customer solutionsProviding input to RFP responses Reviewing/Setting Service delivery processes and procedures Product development.Customer and internal business unit product trainingAgile working -
Delivery Manager, Managed ServicesTelecom New Zealand Jul 2010 - Mar 2011Managing the delivery and operational performance of large and complex managed service contracts (50M+). Sales and Account team support for operational performance and SLA management. Project governance and support to operationalise the products being delivered ensuring ongoing success. Key customer account and relationship management. Development of managed services within the customer services team. Bid management support. -
Senior Service Delivery ManagerTelecom New Zealand Jun 2008 - Jun 2010Supporting Wholesale customer operations and the training and development of internal personal.• Operational process support.• Customer relationship and experience management• Project coordination and management.• Product delivery/rollout.• Process improvement• Wholesale seperation - process equivalence (EOI)
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Service Delivery ManagerTelecom Nz Ltd Jan 2007 - Jun 2008• Customer Relationship Management and operational support.• Project coordination and management.• Involved in product delivery.• Customer interface into internal company organisations.
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Service Delivery CoordinatorTelecom New Zealand Jan 2003 - Jan 2007International & Wholesale Data Provisioning• Configure and activate WAN and LAN networks in appropriate platforms.• Testing and troubleshooting of data tails and IPVPN products.• Provide technical support for overseas carriers.• Provisioning of IP services on Juniper core.• Pricing of data services.
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Project CoordinatorTelecom New Zealand Aug 2001 - Dec 2003Managed Centrex Global Office product rollouts to customers. Coordinated ISDN PRA requests and managed ISDN port availability.
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Service Delivery CoordinatorTelecom New Zealand Ltd 2000 - Jan 2001Centrex and ISDN provisioning.
Brian Moore Skills
Brian Moore Education Details
Frequently Asked Questions about Brian Moore
What company does Brian Moore work for?
Brian Moore works for One New Zealand
What is Brian Moore's role at the current company?
Brian Moore's current role is ICT product COE lead at One NZ.
What is Brian Moore's email address?
Brian Moore's email address is br****@****a.co.nz
What schools did Brian Moore attend?
Brian Moore attended Auckland University Of Technology.
What skills is Brian Moore known for?
Brian Moore has skills like Service Delivery, Managed Services, Telecommunications, Ip, Business Process, Management, Service Management, Vendor Management, Stakeholder Management, Project Management, Customer Satisfaction, Business Analysis.
Not the Brian Moore you were looking for?
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Brian Moore
Auckland1rockfieldconsulting.co.nz -
3transpower.co.nz, nz.ey.com, ey.com -
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1xtra.co.nz
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