Brian Moore Email and Phone Number
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Throughout my career, I have developed a reputation as an experienced professional with the ability to establish the overall vision and strategic plan for a Customer Success organization through a focus on increasing product adoption, leading a positive customer experience, and driving expansion; exceptional experience in delivery as a key element of professional services. I am known to be a collaborative team-player with the capacity to lead customer success and delivery teams within fast-paced, high-profile environments; able to simplify sophisticated issues to make them easily comprehensible for a broader audience. Perhaps most important, I am a resilient individual with strong management and people skills, personal values, and technical knowledge; able to standardize data collection and interventions for each point in the customer journey.
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Head Of North America (Usa)Sollers Consulting Oct 2024 - PresentWarszawa, Mazowsze, PlSollers Consulting is an international operational advisory and software integrator. Established in 2000, the company supports insurers, banks, and leasing firms in business transformations and adapting to modern technologies. Over the last 2 decades Sollers has helped 100 financial groups, including Allianz, AXA, BNP Paribas Cardif, Basler, Generali, Zurich, Santander Consumer Bank, Aviva, Liberty, Beazley, VHV, VIG, NN, Warta, Amica and ING to enhance their digital capabilities. Sollers Consulting cooperates with more than 15 technology providers such as Guidewire Software, Salesforce, Fadata, Oracle, AWS, Google Cloud and Microsoft. Over 900 business and IT specialists from Chicago, Toronto, Warsaw, Cologne, Tokyo, Paris, Barcelona, Lublin, Poznan, Gdansk and Wroclaw, are helping financial institutions in Germany, Great Britain, Poland, Scandinavia, France, Japan, the USA and many other countries in the world, to reap the benefits of digitalisation.
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Chief Customer OfficerConvr Feb 2023 - Oct 2024Schaumburg, Il, UsConvr is an AI underwriting platform that digitizes and fuses submissions with best sources of data to surface underwriting insights, business classification and risk scores. The platform has revolutionized the industry through data, discovery and decisioning intelligence. Convr AI customers include commercial insurance organizations of all sizes, including many of the top 10 carriers, which use the platform to enable superior performance, optimal efficiency, quality decisioning and world-class customer experiences. -
Vice President, Customer SuccessGuidewire Software Jan 2019 - Sep 2022San Mateo, California, UsDrive innovation by building and managing a dynamic team of Customer Success Managers focused on supporting a growing enterprise cloud customer base. Generate stability by overseeing cloud customers success. Establish and oversee comprehensive customer success methodology and best practices.Established customer health metrics and team KPI’s to help drive adoption and customer outcomes. Provide quality leadership and mentorship to over 35 global Customer Success Managers within a fast-paced, high-profile environment. Served as customer success manager and executive sponsor for a few strategic customers. -
Vice President, Strategic ProgramsGuidewire Software Apr 2017 - Dec 2018San Mateo, California, UsHelped drive transformation toward a cloud-first company. Led engagement with strategic customers to support transformation programs. Launched new strategic initiatives in close partnership with early adopter customers. Defined initial customer success strategy gaining executive approval for investment.
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Vice President, Services And Customer SuccessBlend Labs Jan 2016 - Apr 2017San Francisco, Ca, UsDrove success and satisfaction throughout the entire customer journey. Created a scalable operating model to profitably deliver core service offerings to financial institutions distributed throughout the US.Oversaw client retention, strategy, and implementation; responsible for internal teams’ performance and growth. Led strategic customer engagements throughout early stages of company. -
Vice President, Professional ServicesGuidewire Software Jun 2003 - Dec 2015San Mateo, California, UsOversaw project delivery across United States, Canada, and Latin America consisting of over $100M in revenue. Provided quality leadership and mentorship to a team of over 225+ consultants charged with ensuring delivery excellence, customer satisfaction, and consistency. Improved solutions in close partnership with product teams.Shaped a productive environment by facilitating sharing between project teams and customers. Defined and executed initiatives to improve time to value for customer programs. Led early implementations and helped to establish a consistent, repeatable delivery methodology. Partnered closely with sales teams on account strategies and lead estimating and planning of customer programs.
Brian Moore Skills
Brian Moore Education Details
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Illinois Wesleyan UniversityGeneral
Frequently Asked Questions about Brian Moore
What company does Brian Moore work for?
Brian Moore works for Sollers Consulting
What is Brian Moore's role at the current company?
Brian Moore's current role is Customer Success and Professional Services Leader.
What is Brian Moore's email address?
Brian Moore's email address is bm****@****ire.com
What is Brian Moore's direct phone number?
Brian Moore's direct phone number is +178186*****
What schools did Brian Moore attend?
Brian Moore attended Illinois Wesleyan University.
What skills is Brian Moore known for?
Brian Moore has skills like Consulting, Professional Services, Software Project Management, Requirements Analysis, Agile Methodologies, Enterprise Software, Sdlc, Pre Sales, Business Analysis, Enterprise Architecture, Integration, Saas.
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