EDMS Engineer and Project Management. Digital Document Management and Digital Business Process Workflow Automation Specialist. Certified DocuWare System Consultant (DSC). Certified PSIGEN & PSIFusion System Consultant.

• Provided expert phone support, remote session support, and onsite professional services for Anacomp's litigation/document eDiscovery software platform, Caselogistix.• Onsite support to corporate law firms within the US and Canada to provide pre and post sales support and professional services. • Assisted clients with database issues, productions, file import and exports, OCR issues, and all other associated functions. • Fire testing of new releases and patches.• Created and maintained inter-company product knowledge base on SharePoint.

• Efficiently handled live 3rd party technical support calls and emails in a MVS call center environment. • 1st thru 3rd level technical support for network attached tape, tape library, and disk backup storage devices.• Analyzed hardware logs for failure points. • Dispatched field service calls and RMA’s.• Set up and maintained lab hardware for a live testing environment.

• Designed, coded, tested, and documented information system applications for the process of business information in a production environment. • Worked on an online storage/retrieval document management system, set values of a wide range of configuration attributes and coded scripts according to customer data input and requirements.• Analyzed customer text and image based documents generated by various mainframes and mini-computers. • Designed applications and configured third party software products to transform complex data streams to Adobe.• Application programming for Xerox 9700 and 4090 commercial printers.

• Managed shift operations and scheduling.• Administered a 50 user Novell Network with Microsoft Windows work stations running various source document to CD & Optical Disk applications.• Worked directly with clients to organize and implement new applications.

• Managed shift operations and scheduling.• Set up and implemented proprietary COM and CD document solution applications for the North Eastern Regional data centers.• Application programming for Xerox 9700 and 4090 commercial printers.