Development of service provider capability and capacity to support the reactive and scheduled service of all fountain equipment for Canada , (speed, quality, and cost). Working closely with the Bottling and 3rd party network, sales support, and customer operations, driving consistent service performance, timely response, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.Expand service provider network capabilities to perform… Show more Development of service provider capability and capacity to support the reactive and scheduled service of all fountain equipment for Canada , (speed, quality, and cost). Working closely with the Bottling and 3rd party network, sales support, and customer operations, driving consistent service performance, timely response, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.Expand service provider network capabilities to perform fountain installs. Show less

Serve as Functional liaison between the Customer and all CCR business support systems, service infrastructure, billing/invoicing, warranty submissions, QMC program execution, OEMs. Responsible for coordinating and engaging all needed 3rd party resources, internal and external networks, to resolve issues promptly and equitably to Customer. Coordinate support and provide resources for customer issues needing immediate attention Manage and coordinate Construction Projects (i.e. new… Show more Serve as Functional liaison between the Customer and all CCR business support systems, service infrastructure, billing/invoicing, warranty submissions, QMC program execution, OEMs. Responsible for coordinating and engaging all needed 3rd party resources, internal and external networks, to resolve issues promptly and equitably to Customer. Coordinate support and provide resources for customer issues needing immediate attention Manage and coordinate Construction Projects (i.e. new construction, rebuilds etc.) and Special Projects designed to generate incremental OI plus, support Quality Maintenance Program initiatives. Subject matter expertise to provide consultative services to Customer for all aspects of complex beverage dispensing platforms, including ancillary systems (water filtration, RO units, ABS etc.) , installation processes and activities, special project execution, equipment repair service, and all quality programs and initiatives.Enhance delivery of training applications for Technicians, Customer Field Consultants and Crew personnel on OEM equipment, preventative maintenance, and new beverage technology or dispensing applications.Working with the National Customer Team, identify and develop strategies to improve the delivery of equipment service and reduce the maintenance/repair costs and improve beverage quality to Customer. Develop procedures / processes to support business needs Show less

Manage equipment service for all Licensed Distributors across Canada Provide equipment service for NFLD.Source service providers for refrigeration and FCB service work Focus on customer service and continuous improvementMUD for CCR locations . Ottawa . Kingston, SSM , Sudbury, SSM , Thunder Bay, Brandon , Winnipeg

231 Employees15 SupervisorsStrategic business Operational planningImplemented Warehouse OptimizationManagement Essentials – Coca ColaIndustrial Relations – Coca Cola5’S –Continue ImprovementLean Six Sigma TrainingPower Equipment Certified TrainerHACCP Team MemberISO 22000 CertifiedCoca Cola Recycling 2010 Vancouver Olympics Operational Team

Brand development Developed brand strategy growth execution in channelsStrategic business planning Industrial relationsEquipment placement Customer relationsOperation Cost ManagementComprehensive database management