Engaging in meaningful interactions to achieve client success through:- Current State Discovery and Analysis- Ideal State Gap Analysis- Roadmaps to Bridge the Gaps

• Hired and developed product managers for simple and complex analytics product lines.• Acquired funding from executive leadership for net new business cases seeking to replace corporate-wide analytical tools for over 40K unique users with over 30K daily report queries requiring concurrency capabilities for 4K users.• Acquired funding and led development of a solution to automate daily communications to 1.7K assets communicating recommendations for pricing activities using a deterministic model delivered through a python script exceeding customer expectations by accelerating the timeline and coming in under budget saving $1.3M in annual FTE savings. • Acquired funding and led development of a solution to automate capacity planning activities including identifying and assigning available personnel to assume management of individual assets pricing and inventory activities.• Developed and maintained relationships amongst executive leadership down to analysts to gather requirements and successfully build MicroStrategy, Redshift and Hive applications allowing global stakeholders to execute and monitor actions plans that driove commercial performance. • Established best practices transitioning Analytics Product development from a waterfall methodology to an agile framework that was tailored to the company’s way of working through data management and BI development.• Leveraged scrum framework to work with ETL, QA, and BI developers to deliver and iteratively improve dashboards to evaluate key performance indicators to drive market-index performance from conception to launch which were adopted by over 900 users across the company.• Created and prioritized product backlogs using JIRA and ServiceNow to achieve over a 95% sprint completion rate while doubling the accepted user story points within months of assuming the product manager role.

• Embedded myself with senior leadership team to gather requirements for Tableau and SQL powered analytical dashboards enabling self-service analytics for over 60 stakeholders reducing time to insight to drive performance.• Partnered across business teams and development teams to develop a suite of automated self-service analytical products to quickly perform root cause analysis and develop action items to address performance deficiencies.• Delivered key performance indicator reporting to 4K franchised assets through an SSIS package that posted personalized reporting to the company’s intranet driving actions that improved market share by nearly one point.• Established a successful remote training program utilizing live video conferencing platforms, pre-recorded training videos, job aids, FAQs, virtual office hours, email, and telephone to achieve 100% adoption within the targeted user community and even infiltrate teams external to the targeted user community.• Developed Tableau dashboards in Tableau Desktop that were utilized by senior leadership to identify performance issues across regions and individual assets bringing together eight individual KPIs to a single drillable view.• Utilized Tableau to perform root cause analysis into key performance metrics for 4K+ assets across the Americas to determine regional and individual asset performance plans.

• Develop and Lead team to achieve strategic revenue goals in a complex hotel environment.• Manage traditional travel channels in the Americas, Japan, China, Korea, and Europe.• Develop procedures to evaluate and select the optimal business based on demand conditions. • Track and record competitor pricing and distribution methods to exploit demand conditions.• Present performance updates on key performance indicators to revenue stake holders.• Generate standardized reporting to communicate progress, targets and ultimate objectives.• Generate Standard Operating Procedures for best practices in required routine work.• Coordinate merchandising and pricing efforts across multiple platforms.• Meet with market participants to sustain awareness of changing market conditions.

•Hire, develop and lead team to achieve strategic revenue goals in a complex hotel environment.•Generate yearly budget and operational forecasts to assist departments in identifying labor needs.•Manage all global travel channels and evaluate group and catering contracts for meeting space•Implement procedures for evaluating and selecting optimal business based on demand conditions.•Set pricing structure and yield management guidelines to achieve 9 figure revenue targets.•Track competitor pricing and distribution channel performance to exploit demand conditions.•Present key performance indicators to update stake holders on various market conditions.•Generate Standard Operating Procedures for best practices in required routine work.•Coordinate merchandising efforts across multiple electronic media platforms.•Meet with market participants to sustain awareness of existing and changing market conditions.•Create five and ten year pro-forma to evaluate construction impact and business interruptions.

•Manage electronic transient distribution channels for the Hilton Hawaiian Village (2,860 Rooms).•Manage global distribution channels for Doubletree Alana Waikiki (317 Rooms)•Generate yearly budget and operational forecasts to assist departments in identifying labor needs.•Implement procedures for evaluating and selecting optimal business based on demand conditions.•Evaluate group lead pricing requirements against operational forecasts to ensure revenue capture.•Maintain accurate information through all distribution channels and reservations departments.•Generate need date calendars to coordinate marketing and sales efforts to drive bookings.•Develop and implement special packages to capture unique demand opportunities.•Identify and evaluate room features to diversify and stratify market offerings

With supervision of the Director, handled daily revenue management responsibilities for the Hilton Boston Logan Airport and the Hilton Boston Back Bay.

Under supervision of the Director, handled daily revenue management responsibilities for the Hilton San Francisco Financial District.

Performed responsibilities to ensure that guest issues were resolved to the guest's satisfaction while maintaining the integrity and best interest of the hotel through managing teams of Front Desk, Bell and Door personel.

Developed and implemented programs that recognized the properties most valued customers. Compiled statistical information about guest complaints, developed and implemented programs to resolve key factors that stimulated the complaint.

Responsible for all operating departments in the absence of senior management. Managed team of front desk agents, while reporting and resolving issues arising from any other department in the hotel.

Engaged guests with a professional demeanor while performing Check-in/Check-out responsibilities.