Remote Client Support | System Implementation & ConfigurationSystem Compatibility Testing | Data Mining & Reporting | MS Operating Systems | Google WorkspaceHardware Installation & Configuration | Ground to Cloud Conversions | Collaboration Software | CitrixKEY SKILLS• 20 years IT Support implementing systems and applications and providing exceptional help desk support• Diagnoses/resolves end-user network, printer and PC hardware problems, software, e-mail, internet, & LAN• Windows Domain Administrator responsible for user permissions and security• Desktop setup and configuration of operating system and end user software• Deliver help desk support to team members remotely via a suite of collaboration software and tools• Perform compatibility and QA testing on software releases, upgrades, M&As, OS changes• Function as liaison between vendors and end user for all escalated high priority issues and conversions• Perform data mining and aggregation across systems in formats from client presentation to Office P&L’s• Participate in strategy meetings with senior management and key stake holders,HIGHLIGHTS• Provide IT and systems remote support to 150+ full-time personnel and 800+ independent representatives• Oversaw migration to Google Workspace from Office 365; configuration and all end-user training• Retained as sole IT Support professional after company downsizing team of 9