• Combines Good Clinical Practice (GCP) standards and 21 CFR part 11 Regulations with project management training to initiate, plan, execute, and evaluate global data network projects. • Manages the following contract services from concept to closure: electronic clinical data collection; temperature monitoring, alerting, and data archiving; Internet connectivity optimization; data center infrastructure including routers; Microsoft domain services including international file sharing and replication, permissions, role-based file access, and centralized configuration management; video conference center installations and upgrades; switches, servers, and uninterruptable power systems; incident management; and voice over Internet Protocol (VoIP) telephony.• Manages efficient network security including intrusion detection and protection systems, software update management, password policies, website content filters, and anti-virus controls.• Directs NIAID International service desk and technical team on three continents to implement and maintain the above services.• Aligns customer operation methods and objectives with technology solutions. • Writes standard operating procedures and workplace guidelines for clinical data management systems. • Designs and implements data network diagrams and workplace guidelines for the above services in the field. • Created a two-way mobile text-message system for investigators and their staff in the field to receive alerts and request information from temperature monitoring systems, directories, and other network systems.• Travels to client field sites in Africa, Asia, and the United States to meet with program stakeholders, coordinate project activities and evaluations, present on service offerings, and train local staff to continue operations.

Established and documented standard operating procedures. Responded to RDCT staff inquiries and implemented management policies. Managed accounts payable and processed contractor invoices. Designed and coordinated content for company website.

• Designed and administered the technology service lifecycle, including a structured service strategy to keep IT services running smoothly; solved isolated and recurring IT problems, and managed connectivity and availability for all RDCT projects.• Aligned customer study methods and objectives with technology solutions. • Developed service catalog for an IT portfolio for NIAID. • Helped clients to understand services and maintained communications between investigator and IT team. • Developed, monitored, and updated performance-based service agreements. Tracked site costs according to client requirements (maintenance, equipment, services, travel, and labor).• Instituted and maintained configuration history archives, a service desk, and standardized operational procedures that improved internal and client communications.• Developed plans for service continuity and data recovery in addition to site inventories that ensured asset safety and availability. Used imaging software to develop network diagrams for trouble shooting.