Head Of Call Center
Current
Feb 2023 - Present
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Brian Muchai Email & Phone Number
Head of Call Center Kenya
at
Aventus Group
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Call Center Kenya
Location
Nairobi County, Kenya
Company size
Who is Brian Muchai? Overview
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Quick answer
Brian Muchai is listed as Head of Call Center Kenya at Aventus Group, a with 105 employees, based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Brian Muchai.
Brian Muchai previously worked as Head of Call Center at Aventus Group and Team Lead at Mogo Kenya. Brian Muchai holds Diploma In Information Technology, Information Technology from Jomo Kenyatta University Of Agriculture And Technology.
Company email context
Email format at Aventus Group
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Aventus Group
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Profile bio
About Brian Muchai
Experienced Customer Service and Telesales Leader with a proven track record in various roles within the financial and research sectors. With a strong background in IT support, telephonic and face-to-face interviews, loan processing, and customer satisfaction, I excel in managing teams and ensuring exceptional service delivery.- Internship at United States International University: Provided IT support in a busy computer lab environment.- Ipsos Limited: Conducted telephonic and face-to-face interviews; ensured data accuracy and quality control.- Premier Kenya Limited: Recruited and managed customer loans, handled debt collection, and secured collateral.- Izwe Loans Kenya: Marketed and sold loans, ensuring high customer satisfaction.- Mogo Auto Ltd: Specialized in telesales of logbook loans with a focus on customer satisfaction.- Leadership Roles: From Senior Telesales to Team Lead, I have successfully managed sales teams, guided lead management, and assisted in loan processes.Currently, as the Head of Customer Service and Telesales at Aventus Group Kenya, I lead a dynamic team to deliver top-notch customer care, manage client queries, and drive loan acquisition and retention strategies.
Listed skills include Operating Systems, Interviewing, Computer Hardware, Printer Support, and 6 others.
Current workplace
Brian Muchai's current company
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Aventus Group
7 roles
Brian Muchai work experience
A career timeline built from the work history available for this profile.
Team Lead
Mar 2022 - Feb 2023
Telesales Representative
May 2021 - Feb 2022
Customer Care Executive
Izwe Loans Ltd
Sales and Marketing of Check-off loans via Phone as a call center sales agent
Mar 2018 - Jun 2021
Loan Officer
Premier Credit Limited Kenya
Marketing for the loans-Disbursment of loans to clients -creation of loans in the system Debt collection-ensuring the loan is paid fully
Mar 2016 - Feb 2018
Callcenter Agent
Ipsos
Enhanced high quality perfomance in conducting interviews both high profile and local mwananchi.Also ensuring quality job is delivered as a quality control agent both in Nairobi and other towns
Jun 2014 - Feb 2016
Ict Assistant
Was Monitering and Maintaining about 50 computers in the lab and 2 printers.Installation and configuration of computer hardware operating systems,printers and applications.supporting staff/clients through a series of actions both face to face and over telephone.
May 2013 - Aug 2013
Team & coworkers
Colleagues at Aventus Group
Other employees you can reach at aventusgroup.eu. View company contacts for 105 employees →
JS
Joyleen S.
Colleague at Aventus GroupNairobi County, Kenya
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PG
Paulina Godlewska
Colleague at Aventus GroupBiałystok, Podlaskie, Poland
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GN
Grace Ndambuki
Colleague at Aventus GroupNairobi County, Kenya
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AI
Angela Irungu
Colleague at Aventus GroupNairobi, Nairobi County, Kenya
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MK
Margarita Karachurina
Colleague at Aventus GroupRussia, Russian Federation
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AK
Aleksandr Kanevskiy
Colleague at Aventus GroupKyiv, Kyiv City, Ukraine
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VB
Vitaly Belchitsky
Colleague at Aventus GroupPrague, Czechia, Czech Republic
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IA
Iulia Ase
Colleague at Aventus GroupBucharest, Romania
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ВШ
Владислав Шубин
Colleague at Aventus GroupSt Petersburg, St Petersburg City, Russia, Russian Federation
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YK
Yevhenii Kurach
Colleague at Aventus GroupKyiv, Kyiv City, Ukraine
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Joyleen S.
Colleague at Aventus GroupNairobi County, Kenya
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PG
Paulina Godlewska
Colleague at Aventus GroupBiałystok, Podlaskie, Poland
View →
GN
Grace Ndambuki
Colleague at Aventus GroupNairobi County, Kenya
View →
AI
Angela Irungu
Colleague at Aventus GroupNairobi, Nairobi County, Kenya
View →
MK
Margarita Karachurina
Colleague at Aventus GroupRussia, Russian Federation
View →
AK
Aleksandr Kanevskiy
Colleague at Aventus GroupKyiv, Kyiv City, Ukraine
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VB
Vitaly Belchitsky
Colleague at Aventus GroupPrague, Czechia, Czech Republic
View →
IA
Iulia Ase
Colleague at Aventus GroupBucharest, Romania
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ВШ
Владислав Шубин
Colleague at Aventus GroupSt Petersburg, St Petersburg City, Russia, Russian Federation
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YK
Yevhenii Kurach
Colleague at Aventus GroupKyiv, Kyiv City, Ukraine
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1 education record
Brian Muchai education
FAQ
Frequently asked questions about Brian Muchai
Quick answers generated from the profile data available on this page.
What company does Brian Muchai work for?
Brian Muchai works for Aventus Group.
What is Brian Muchai's role at Aventus Group?
Brian Muchai is listed as Head of Call Center Kenya at Aventus Group.
Where is Brian Muchai based?
Brian Muchai is based in Nairobi County, Kenya while working with Aventus Group.
What companies has Brian Muchai worked for?
Brian Muchai has worked for Aventus Group, Mogo Kenya, Izwe Loans Ltd, Premier Credit Limited Kenya, and Ipsos.
Who are Brian Muchai's colleagues at Aventus Group?
Brian Muchai's colleagues at Aventus Group include Joyleen S., Paulina Godlewska, Grace Ndambuki, Angela Irungu, and Margarita Karachurina.
How can I contact Brian Muchai?
You can use AeroLeads to view verified contact signals for Brian Muchai at Aventus Group, including work email, phone, and LinkedIn data when available.
What schools did Brian Muchai attend?
Brian Muchai holds Diploma In Information Technology, Information Technology from Jomo Kenyatta University Of Agriculture And Technology.
What skills is Brian Muchai known for?
Brian Muchai is listed with skills including Operating Systems, Interviewing, Computer Hardware, Printer Support, System Monitoring, Database Administration, Software Installation, and Information Technology.
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