Brian Mudd Email & Phone Number

Spokane, Wa, Us

Coeur D'Alene, Idaho, United States

I advance operational excellence, the customer experience, and team member engagement for this publicly traded manufacturing company. As a leader, I hire, onboard, train, and motivate distributed and technical teams. My role involves ensuring compliance, driving continuous improvement, and managing a large P&L. I’m dedicated to strengthening relationships and communication channels with the executive team, field leaders, and our company partners. I also oversee vendor management and participate in special projects.During this time, I have:• Achieved recognition for exceptional performance. I’ve personally been honored with awards and top rankings while mentoring 13 individuals into the “President’s Circle”.• Participated in the company’s 12-month Senior Leader Mentorship Program and was also selected to serve on the Service Advisory Council.• Repeatedly transformed underperforming markets and teams, including regional improvements of 10%+ in NSAT, shifting to 100% compliance on safety inspections, and up to 15% increases in route efficiency.• Been tapped to provide “proof of concept” on new ideas and to develop company resources.• Curated new data visualizations for the team and identified improvement opportunities for analytics reporting.

Philadelphia, Pennsylvania, United States

I managed a 7-figure annual budget and more than 50 dispersed third-party contractors for this worldwide product assembly company. I ensured on-time delivery, quality assembly or installation, and high-touch product repair services. My position engaged frequently with customer leadership, dock managers, Human Resources, and Customer Service. Most notably, I:• Drove key regional cost reductions and overachieved targets by finding more nearby contractors, directing work toward top performing partners, and by holding firm on contract terms.• Elevated regional gross margin to 13% more than the company goal and decreased days-to-install by more than 7 days.• Delivered on the company’s largest annual project by coordinating round-the-clock teams and the assembly of 319 seasonal on-site floor models within 8 weeks.

Denver, Colorado, United States

I expanded and directed multi-state service team operations, fleet management, and sales support for this privately held home fitness and exercise equipment supplier. This involved continuously analyzing and improving the customer experience and our service protocols. My teams handled service contracts, contract add-ons, spare part sales, retrofits, and modifications. I also hired, trained, and managed the performance of multiple new market teams.Specifically, I:• Built the Colorado market service department from the ground up, enabling the company’s first expansion effort in 10 years and strengthening a key partnership.• Leveraged my personal reputation and professional network to quickly gain market share in new markets.• Grew my leadership responsibility from 1 to 6 markets during this tenure by consistently hiring great talent, managing diverse teams to provide exceptional service, and empowering the company to become a preferred regional service provider.

Denver, Colorado, United States

Denver, Colorado, United States

Frontline Leadership Development Program, Leadership

Core Courses

Service & Repair Certification