Brian Munga Email & Phone Number

Kenya

Kenya

Nairobi County, Kenya

Planned, organized, and executed largescale sports and entertainment events, ensuring seamless coordination from concept to completion.  Managed event budgets, vendor contracts, and logistics to ensure cost-effective and successful event delivery.  Collaborated with internal teams, sponsors, and stakeholders to ensure smooth communication and alignment on event objectives.  Analyzed and improved operational practices to enhance event efficiency, client satisfaction, and overall experience.  Generated detailed reports post-event, providing insights on key metrics and suggesting improvements for future events.  Managed participant registrations, ticketing systems, and seating arrangements using automated tools and databases.  Developed and implemented strategies to streamline event processes, from pre-event planning to post-event feedback.  Coordinated on-site logistics, including security, equipment setup, and staff management, ensuring all operations ran smoothly.

Freelancer

Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.• First-hand experience in preparing timely and accurate presentations and reports using sophisticated software.• Adept at completing assignments such as data entry work and transcription within provided timelines.• Proficient in managing social media platforms and handling basic website maintenance and blog management.

Australia

•Reading documents and assigning domain tags and spans for each.•Editing, proofreading. •Ensuring quality of all documents submitted by other annotators.•Applying appropriate tags and removing irrelevant tags in all submitted documents.•Quality Assurance checker of work completed by other annotators.

Nairobi, Kenya

• Organize and lead assessment process for operational roles.• Update the Admin system with absence, disciplinary information and analyses reports• Check and coordinate the SMS platform both USSD and Short codes.• Ensuring that the SMS platform system (Kenya National Examination Council and Ministry of Education) is up and running• Delivering training and workshops to all levels of staff on a range of subjects• Coordinating with field staff and make travel arrangements.• Providing support, leading disciplinary and grievance hearing up to dismissal• Producing and delivering weekly and monthly management in formatives. • Occupational Health Duties• Handling customer care issues arising from the services we are providing• Deputizing for the Administration Manager

Kenya

• Manage sales in the company and also introduce the company to the outside world through marketing.• Manage all the I.T(Computer Based) work in the company

Kenya

• Receive inbound and outbound calls from clients• Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.• Document all calls with regards to participant inquires accurately using Call Tracking System.• Follow- up with participants within a 24- hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.• Provide quality customer service on every call.• Promote good listening skills.• Recognizing and managing assertive customer calls.• Promote teamwork and call center success.• Welcome arriving guests• Providing information to our clients• Receiving and processing Reservations• Dealing with complains and handling them• Filling of the arrival and departure register of guests• Communicating and coordination with other departments to offer service quality to the guests• Doing check ins and check out

Bachelor’S Degree, Business And Information Technology

Associate’S Degree, Diploma In Business Information Technologies (Dbit), Credit