Brian Murphy Email & Phone Number

Hannibal, Missouri, United States

United States

Columbia, Missouri, United States

Responsibilities include, product presentation and explanation, done by working with theClient Advisers and Sales Managers to keep clients in the showroom engaged andenthused. Initial configuration of the vehicle with the mobile customizer / iPad making asmoother transition from the Mercedes Benz factory to the customer. Perform test drives with clients.Work with clients in the service department answering product questions, demonstration offeatures, and post op of delivery. Establish ongoing consultative relationships withcustomers by being available during business hours to answer questions. Explain andinstall the Mercedes Me App to digitally connect the vehicle to the owner. Explain the benefits andoffer to configure on their smart phone. Upgrade knowledge of Mercedes products and services by training on-the-job and participating in educational and development programs on and off site. Contribute to team effort and Mercedes Benz customer-centered service philosophy. Generate goodwill by greeting and serving the customer promptly and courteously. Professionally, and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.

Columbia, Missouri

Responsibilities include, product presentation and explanation, done by working with theClient Advisers and Sales Managers to keep clients in the showroom engaged andenthused. Initial configuration of the vehicle with the mobile customizer / iPad making asmoother transition from the BMW factory to the customer. Perform test drives with clients.Work with clients in the service department answering product questions, demonstration offeatures, and post op of delivery. Establish ongoing consultative relationships withcustomers by being available during business hours to answer questions. Explain andinstall the BMW App to digitally connect the vehicle to the owner. Explain the benefits andoffer to configure on their smart phone. Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off site. Contribute to team effort and BMW customer-centered service philosophy. Generate goodwill by greeting and serving the customer promptly and courteously. Professionally, and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.

Columbia, Missouri, United States

Responsibilities include, sort and store books and media by call number on book trucksand shelves. Catalog and process all incoming books and periodicals for storage. Fill online article requests by locating book and scanning article via patrons request. Sort and shelve unbound periodicals and newsprint by title and volume. Maintain proficiency in SIERRA to fill incoming book request and update records. Pull ILL book requests and prepare paperwork for transit. Maintain stacks and facility by monitoring temperature and humidity levels acceptable for storage.

Columbia, Missouri, United States

Responsibilities include, hiring, motivating and training the administrative staff in the areas of accounts receivable, accounts payable, data entry and customer service. Manage and grow customer accounts in the Rental Division. Build rapport with key decision makers, ensure quality standards and pro-actively solve customer concerns. Grow existing customer base by up selling and cross-selling additional products and services. Negotiated service agreement renewals and controlled inventory. Managed Accounts Receivable for multiple customer accounts. Responsible for recording and ensuring safety compliance of all employees and building codes.

Columbia, Missouri, United States

Job duties include color technician and digital retouching artist for multiple professional photography accounts. Managed customer service requests to ensure accurate results with the highest quality printing standards. Lead technician for Rimage Everest 600 thermal DVD printers. Coordinator of DVD case design and manager of DVD production and inventory. Associate designer of slim-line holiday and general seasonal production cards. Template designer for Indigo printing press.